Mary Robinson
Port Kennedy,WA
Summary
Customer/Client-focused individual with a passion for delivering exceptional service.
Strong interpersonal skills. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Cleaner
Self Employed
Port Kennedy, WA
06.2018 - 01.2025
- I dusted the ceiling air conditioning units and ventilation systems to improve airflow.
- Restocked supplies, replacing toiletries, liners, and soaps.
- Transported trash and hazardous waste to the appropriate disposal area.
- Maintained safety protocols through the safe handling of equipment and chemicals.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Community Support Worker
Self Employed
Kalgoorlie, WA
01.2020 - 02.2024
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Recorded patient temperature, pulse, and blood pressure.
- Transported patients.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain the schedule.
- Followed the care plan and directions to administer medications.
- Aided with mobility and independence for disabled individuals and continually monitored for safety.
- Followed safe lifting and transferring techniques to transport clients.
- Improved clients' outlook and daily living through compassionate care.
- Created detailed and individualized plans to best support patients.
Multi- Skilled Carer
Southern Cross Care, Nursing Home
Kalgoorlie, WA
01.2016 - 11.2019
- Medication Competency, Personal Care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport clients..
- Encouraged clients to participate in activities of daily living to enhance personal dignity.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Contributed to case reviews of client status and progress.
- Collected and recorded patients' blood pressure, pulse and respirations to evaluate and note basic health status.
- Consulted with client care team to continually update care plans.
Lab Technician
ALS. Laboratory Tech
Kalgoorlie, WA
02.2018 - 01.2019
- Analysing AA machines, dissolving prills, solutions.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
Administrative Assistant
Gas Combustion Kalgoorlie
Kalgoorlie, WA
09.2015 - 09.2018
- Data entry, answering phones, filing, Invoicing
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Inventoried and ordered supplies for office.
- Answered phone calls and emails to provide information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Cashier
Wizard Pharmacy Kalgoorlie
Kalgoorlie, WA
05.2014 - 12.2015
- Customer Service, Stock take, handling money, photo kiosk.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
Education
Certificate II - Family And Community Services
Regional Tafe Kalgoorlie
KalgoorlieCertificate III - Family and Community Services
Regional Tafe Kalgoorlie
KalgoorlieDiploma of counselling - Counselling
The Institute of Applied Psychology
Skills
- Fast learner
- Ease with computers and technology
- Multitasking and time management
- Verbal and written communication
- Calm Under Pressure
- Coordination and teamwork
- Client assessment
- Medication administration
- Effective communication
- Personal care assistance
- Individualized support
- Human Rights Understanding
Accomplishments
- Medication Competency
- Confine small workplace emergencies
- Direct care manual handling
- 2010 Citizenship award
- Certificate in Food Safety
- Level One Umpires Course in netball
References
References available upon request.
Timeline
Community Support Worker
Self Employed
01.2020 - 02.2024
Cleaner
Self Employed
06.2018 - 01.2025
Lab Technician
ALS. Laboratory Tech
02.2018 - 01.2019
Multi- Skilled Carer
Southern Cross Care, Nursing Home
01.2016 - 11.2019
Administrative Assistant
Gas Combustion Kalgoorlie
09.2015 - 09.2018
Cashier
Wizard Pharmacy Kalgoorlie
05.2014 - 12.2015
Certificate II - Family And Community Services
Regional Tafe Kalgoorlie
Certificate III - Family and Community Services
Regional Tafe Kalgoorlie
Diploma of counselling - Counselling
The Institute of Applied Psychology