Mary-Rose Moynihan
Red Hill,Qld
Summary
Organised and dedicated Administrative Officer with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administration Officer
Snows Office Supplies
08.2018 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Account Manager
Global Work and Travel Co.
10.2015 - 07.2018
- Managed a diverse portfolio of accounts, ensuring each client received personalised attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Implemented creative solutions to resolve client issues promptly while minimising negative impact on business operations.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Salesperson
Global Work And Travel Co.
06.2015 - 11.2015
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Networked within community to build and nurture successful relationships with new and long-term customers.
Education
Criminal Justice And Human Services
Queensland University of Technology
Brisbane, QLDHigh School Diploma -
St Peter's Lutheran College
Brisbane, QLD11.2011
Skills
- Administrative Support
- File Maintenance
- Calendar Management
- Database Administration
- Reporting skills
- Customer Relations
- Account Management
- Customer Service
- Client Relations
- Strategic Planning
- Issue Resolution
- Teamwork and Collaboration
References
- Michelle Brown, 0412 489 097, Manager, Snows Office Supplies
- Jade Mclean, 0414 046 344, Manager, Global Work and Travel Co.
- Chantelle May, 0416 825 405, Casual work manager, Personal Reference
Timeline
Administration Officer
Snows Office Supplies
08.2018 - Current
Account Manager
Global Work and Travel Co.
10.2015 - 07.2018
Salesperson
Global Work And Travel Co.
06.2015 - 11.2015
Criminal Justice And Human Services
Queensland University of Technology
High School Diploma -
St Peter's Lutheran College
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