Mary Samuel
33 Varney Avenue Elizabeth Hills,NSW
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always seeking ways to enhance revenue and boost customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Manager
Sunshine Communication Mobile Phone Repairs & Acessories
06.2021 - 12.2023
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Developed international business relationships to drive business units abroad.
- Organized promotional events and interacted with community to increase sales volume.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Developed strategic and impactful relationships with key suppliers and clients to foster profitable business initiatives.
- Developed and implemented comprehensive salesperson training program.
Receptionist
Wow Limousines
02.2020 - 04.2021
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted all members in professional and friendly manner.
- Corresponded with clients through email, telephone or postal mail.
Education
High School Diploma -
Mary Mackilop Catholic College
Wakeley Nsw01.2019
Skills
- Merchandising
- Point of Sale systems
- Team leadership
- Quality assurance
- Inventory control
- Documentation expertise
- Accurate money handling
- Meticulously detail-oriented
- Strong multi-tasking
- Scheduling knowledge
- Stock management
- Dependable and reliable
- Merchandising operations
- Decision-making skill
- Marketing strategy
- Strategic Selling
- Developing brand messaging
- Shipment processing
- Retail sales
- Active listening skills
- Cash register familiarity
- Credit card transactions
- Detail-oriented
- Motivated team player
- Stocking
- Data entry
- Retail merchandising specialist
- Plexis software
- Sales experience
- POS systems knowledge
- Consistently meets sales goals
- Natural leader
- Customer service-oriented
- Computer literate
- Strong work ethic
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Sales Manager
Sunshine Communication Mobile Phone Repairs & Acessories
06.2021 - 12.2023
Receptionist
Wow Limousines
02.2020 - 04.2021
High School Diploma -
Mary Mackilop Catholic College
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