Mary Symons
Glebe,Australia
Summary
Dynamic individual with hands-on experience in Human Resources Management / Training and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Advanced Diploma Leadership & Management Trainer
ZOI Education
10.2023 - Current
- Created a positive learning environment by fostering open communication between trainers and students while promoting respect for diverse perspectives.
- Provided ongoing support for students through tutorial coaching sessions, leading to increased confidence in their abilities.
- Collaborated with industry experts to ensure that course content was relevant, up-to-date, and aligned with current job market demands.
Human Resources Consultant / Leadership Facilitator
The Epiphany Group
01.2021 - Current
- Advising Management regarding legal, ethical disciplinary termination practices
- Provide employee relation & retention services
- External recruitment & selection
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Delivering soft skills leadership training sessions
Human Resources WHS Senior Management Advisor
SELC Australia - Post Education Secondary Award 2020
01.2019 - 12.2020
- Conducted thorough, confidential investigations of complex ER issues
- Recommended course of action with effective resolutions that apply vast knowledge & understanding of HR guidelines / Employment Laws / ensuring SELC Compliance while reducing liability to company
- Consistently met metric of
- Partnered as first point of contact with IEU Union in the execution of 'good faith' collective bargaining agreements
- Identified SELC recruitment needs conducted interviews, reference checks, managed onboarding of new employees & conducted exit interviews
- Managed payroll function (ADP), processed timesheets, leave applications alongside payroll Officer
- Developed and facilitated Quality Education System training for VOCED Staff in professional development workshops
- Keeping all staff up to date of changes rolled out by Industrial Relations commission in relation to Covid19
- Implemented Work From Home Policy alongside as acting first point of contact for SELC EAP program
- Created, maintained & audited HR files to ensure compliance is met as per Fairwork Standards
- Continually streamlined HR process, while maximising HR Functions within workforce across 2 site locations
- Maintained HR internal database, tracking all incoming / outgoing HR correspondence & personnel records information
Vocational Trainer and Assessor
SELC / Bridge Business College
04.2018 - 12.2020
- Company Overview: Post Education Secondary Award 2020
- Vocational Trainer of Certificate IV, Diploma, Advanced Diploma Human Resources / Business / Leadership and Management
- Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program
- Post Education Secondary Award 2020
Personal Trainer / Health Coach
Fit N Fast / Anytime Fitness / HealthWise
09.2017 - 01.2018
- Company Overview: Fitness Industry Award 2010
- Designed specific workout systems for individual clients based on performance ability
- Designed and executed individual and small group exercise fitness programs and regimens
- Fitness Industry Award 2010
Human Resources Recruitment Co-Coordinator
MTC Australia
02.2011 - 01.2017
- Company Overview: Labour Market Industry Award 2010
- Creating a team presence, with consistence achievement in motivating and engaging employees building top performing teams within MTC improving employee retention & working relationships in all departments by encouraging open communication & expression of ideas
- Recruited, hired and oversaw 150 staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions
- Initiated creative ways to motivate employees by introducing employee of the month awards, employee appreciation days, Act of kindness, etc & prizes such as discounted dining experiences
- Mediate & conflict resolution on employee issues using MTC Policies and disciplinary actions as outlined by FairWork Australia
- Creating clear salary guidelines & educating department managers of pay rates in accordance within Labour Market award
- Centralised training & Development in-house to reduce budget costs
- Labour Market Industry Award 2010
Cabin Crew
Emirates
03.2011 - 09.2006
- Company Overview: Aircraft Cabin crew Award 2010
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Aircraft Cabin crew Award 2010
Customer Service Specialist
Commonwealth Bank Australia
12.2006 - 10.2003
- Company Overview: Commonwealth Bank Enterprise Agreement
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Commonwealth Bank Enterprise Agreement
Department Manager
Woolworths
08.2003 - 11.2000
- Company Overview: Retail Enterprise Bargaining Award (SDA)
- Applied performance data to evaluate & improve operations, target business conditions and forecast need Established and administered annual budget with effective controls
- Retail Enterprise Bargaining Award (SDA)
Education
Adv Diploma - Frontline Management, Human Resources Management, TAE - Training / Assessment, Business Management, Communications Management, CPR / First Aid
Leadership Management
Cert IV TESOL
ILSC
Sydney, NSW12.2024
Skills
Training delivery
Workforce Planning
Coaching and Mentoring
Human Resources Management
Workshop Facilitation
Excellent Communication
Team Collaboration
Adaptability and Flexibility
Decision-Making
Leadership Development
Diversity and Inclusion
References
Available Upon Request
Timeline
Advanced Diploma Leadership & Management Trainer
ZOI Education
10.2023 - Current
Human Resources Consultant / Leadership Facilitator
The Epiphany Group
01.2021 - Current
Human Resources WHS Senior Management Advisor
SELC Australia - Post Education Secondary Award 2020
01.2019 - 12.2020
Vocational Trainer and Assessor
SELC / Bridge Business College
04.2018 - 12.2020
Personal Trainer / Health Coach
Fit N Fast / Anytime Fitness / HealthWise
09.2017 - 01.2018
Cabin Crew
Emirates
03.2011 - 09.2006
Human Resources Recruitment Co-Coordinator
MTC Australia
02.2011 - 01.2017
Customer Service Specialist
Commonwealth Bank Australia
12.2006 - 10.2003
Department Manager
Woolworths
08.2003 - 11.2000
Adv Diploma - Frontline Management, Human Resources Management, TAE - Training / Assessment, Business Management, Communications Management, CPR / First Aid
Leadership Management
Cert IV TESOL
ILSC
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