Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Mary Taylor

Saint Marys,NSW

Summary

Adept at driving operational excellence and customer satisfaction, I leveraged my problem-solving and leadership skills at Baby Bunting to enhance store performance and team productivity. My strategic approach to inventory management and staff training led to a significant improvement in service quality, positioning me as a dynamic leader in retail operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.

Overview

39
39
years of professional experience

Work History

Store Manager

Baby Bunting
07.2024 - Current
  • Directed daily store operations to ensure optimal product availability and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
  • Developed and implemented effective merchandising strategies, improving product visibility and sales performance.
  • Analyzed sales trends and inventory levels to optimize stock management and reduce waste.
  • Implemented employee performance evaluations, enhancing staff productivity through targeted feedback and coaching.
  • Monitored compliance with company policies, ensuring adherence to safety standards and operational procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Taking Shape
11.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Owner & Manager - Taylor Made Banners

Taylor Made Banners
01.2009 - 03.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Fast Paced Production Worker

Sony DADC
10.2016 - 10.2017
  • Followed safety procedures and guidelines to maintain safe working environments..
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labelling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Participated in regular meetings with team members to discuss production updates.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Warehouse Production Worker

Sign Sheets Distributor's Australia
02.2003 - 12.2008
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
  • Reduced order processing time with accurate picking, packing, and shipping of products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
  • Enhanced workplace safety by maintaining a clean and organized work environment, reducing accidents and injuries.
  • Maintained strong communication with supervisors and coworkers to address any concerns or issues that arose, promoting a collaborative work atmosphere.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.
  • Performed general housekeeping and cleaning tasks.
  • Made sure that products were produced on time and are of good quality.

Quality Controller

Supre
02.1990 - 01.1992
  • Rejected materials, components, and finished products and documented reasons.
  • Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
  • Communicated effectively across departments regarding quality-related issues or updates while working collaboratively toward shared goals of excellence in production and customer satisfaction.
  • Reported problems and concerns to management.

Quality Controller & Production Worker

Frantik Australia
01.1987 - 12.1989
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.
  • Troubleshot production issues and provided timely solutions.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Adjusted machines to increase productivity for runs.
  • Participated in regular meetings with team members to discuss production updates.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Developed and implemented procedures to meet product quality standards.
  • Reported problems and concerns to management.
  • Communicated effectively across departments regarding quality-related issues or updates while working collaboratively toward shared goals of excellence in production and customer satisfaction.

Fashion Design Assistant

Farouche
01.1986 - 01.1987
  • Provided training to junior designers on industry best practices and company-specific guidelines.
  • Optimized inventory levels through accurate forecasting of fashion trends and consumer demand patterns.
  • Developed technical sketches of garment designs ,ensuring accuracy in patternmaking and manufacturing processes.
  • Developed seasonal and brand style guides to promote organization.
  • Collaborated with stylists and photographers to create creative fashion campaigns.
  • Participated in trade shows to showcase garments and attract buyers.
  • Oversaw production fashion line from concept to completion.
  • Developed exciting seasonal merchandise assortments to improve category diversity.
  • Clearly communicated design revisions to members of fashion design team.
  • Collaborated with textile designers, patternmakers and sample makers to bring designs to life and meet target market needs.
  • Designed sampling displays to enhance consumer interest.
  • Designed seasonal styles according to upcoming trends and popular colour palettes.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Sketched artistic and fresh designs for consideration.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Enhanced brand visibility by creating eye-catching window displays and in-store merchandising.
  • Contributed to a positive work environment by fostering strong relationships with fellow team members and providing support when needed.
  • Supported lead designer in creating seasonal mood boards, colour palettes, and fabric selections for upcoming lines.
  • Assisted in organizing successful fashion shows, managing backstage operations and coordinating model fittings.
  • Improved overall product quality through rigorous quality control checks during sample development stages.
  • Attended relevant trade shows, keeping up-to-date with emerging trends and fostering relationships with industry professionals.

Education

High School Diploma -

St Brigids High School
Marrickville, NSW
12.1984

Skills

  • Customer Service
  • Problem-Solving
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Goals and performance
  • Team motivation
  • Policies and Procedures
  • Team Development
  • Customer Response
  • Decision-Making

Hobbies

  • Love sewing & creating garments for friends & families
  • Enjoys Scrapbooking
  • Volunteered producing costumes to local dance studios
  • spending time out doors with family
  • Love camping
  • Enjoys travelling around Australia & Overseas
  • Enjoys a good book
  • loves puzzles
  • Enjoy cruising

Timeline

Store Manager

Baby Bunting
07.2024 - Current

Store Manager

Taking Shape
11.2017 - Current

Fast Paced Production Worker

Sony DADC
10.2016 - 10.2017

Owner & Manager - Taylor Made Banners

Taylor Made Banners
01.2009 - 03.2018

Warehouse Production Worker

Sign Sheets Distributor's Australia
02.2003 - 12.2008

Quality Controller

Supre
02.1990 - 01.1992

Quality Controller & Production Worker

Frantik Australia
01.1987 - 12.1989

Fashion Design Assistant

Farouche
01.1986 - 01.1987

High School Diploma -

St Brigids High School

Similar Profiles

CREATE PROFILE
Mary Taylor