Mary-Terese Littleboy
Brisbane,QLD
Summary
Hardworking Beauty Therapist/Dental Nurse with a great deal of experience. Whilst relatively new to the beauty industry, having completed a Diploma of Beauty Therapy in December 2022 and started a job at body catalyst in the following April, I have gained many skills in my 23 years as a dental nurse that cross over into the beauty therapist role. I strive to deliver exceptional service to every client.
I am organized and dependable, successful at managing multiple priorities with a positive attitude and am willing to take on added responsibilities to meet team goals. I have experience in providing high-end services to clients in fast paced salon environment, with strong attention to detail and excellent customer service skills.
After working in the dental industry for so long I am very particular about keeping clean, well-stocked and properly sanitized stations. I am looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills within a fun and friendly team environment.
Overview
24
24
years of professional experience
Work History
Clinic Therapist
Body Catalyst Chermside
04.2023 - Current
- Assessed clients' needs, developed treatment plans and monitored progress.
- Documented patient information, treatment plans, and patient response
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Reception duties such as, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Created memorable customer experiences, adding bonus services such as hand massages during appointments.
- Educated clients on care processes and advised on further care and products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Designed body packages for individual clients.
- Followed up with customers to increase satisfaction with purchases and services.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Wedding/Event Stylist
Lace And Barrel
01.2019 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Researched latest design trends, colours, and vendor products for use in new pieces.
- Utilized floral design techniques to craft unique floral arrangements.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Prepared flowers and greenery to produce bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings, arbours and backdrop items.
- Collaborated with contractors and suppliers for smooth execution of design plans.
- Helped with running of events to ensure they ran according to plan and adhered to time frames.
Dental Receptionist
The Avenues Family Dental
07.2017 - 04.2023
- Greeting and checking in patients and alerting clinicians of their arrival.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information and medical history, for future reference.
- Prepared treatment quotes, bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Handling of patient complaints and conflict resolution.
- Coordinating pickup and scheduling of laboratory work.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
Dental Assistant
Allen Family Dental
01.2000 - 07.2017
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
- Took dental images following strict patient protection rules, applying lead aprons
- Prepared patient x-rays and images for dentist review
- Explained treatment procedures and instructed patients on home care guidelines
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
Education
No Degree - Diploma of Beauty Therapy SHB50115
Demi International College of Queensland
Queensland12.2022
No Degree - Lash Extension Course
Lashtique
Brisbane, QLD2020
No Degree - Certificate 3 in Dental Assisting
Australian Dental Association of Queensland
Queensland01.2018
High School Diploma -
All Hallows' School - Brisbane
Fortitude Valley, QLD12.1998
Skills
Dental Nursing
- Patient Intake Procedures
- Electronic Charting
- Patient Schedule Management
- Advising and Educating Patients
- Regulatory Compliance
- Patient Care Standards
- Health and Safety Practices
- Treatment Room Preparation
- Surgical Setup
- Instrument Selection
- Chair Side Assistance
- Oral Hygiene Techniques
- Radiation Protection and Radiography Safety
- X-Ray Processing
- Dental Impression Taking
- Post-Operative Procedures
- Postoperative Care Instructions and education
- Disinfecting Rooms and Equipment
- Inventory Replenishment
- Infection Control Proficiency
- Equipment and Instrument Sterilization
- Disinfection, Sanitation and Sterilization Protocols
- Autoclave Operation
Dental Reception Duties
- Dental Office Administration
- Making and receiving phone calls
- Strong Writing and Verbal Skills
- Medical Records Management
- Taking Medical and Dental Histories
- Personable Communication
- Critical Thinking
- Patient Confidentiality Measures
- Managing Schedules
- Payment Collection
- Ordering and maintaining stock levels
- Insurance Billing
- Team Collaboration
- Patient Feedback Surveys
- Customer service and satisfaction
- Conflict resolution
- Ensuring all inclusive workplace environment
Event Styling and Coordination
- Team Collaboration
- Flower identification and preparation
- Creating bouquets and arrangements
- Setup and pack down of events
- Coordinating vendors
- Ensuring workplace/event space policies and procedures are followed
- Customer service skills
Beauty Therapist
- Waxing and Hair Removal Techniques
- Lash and Brow Maintenance
- Tool Sterilization Knowledge
- Digital Recordkeeping
- Body contouring treatments
- Sales and upselling
- Client consultation abilities
- Aromatherapy understanding
- Customer service excellence
- Microdermabrasion knowledge
- Skincare product knowledge
- Anti-aging treatments
- Chemical peel experience
- Skin Analysis
- Relationship Building
- Customer Engagement
- Product Demonstrations
- Manicures and Pedicures
- Event Planning
- Display Arrangements
- Merchandise Restocking
- Organization and Multitasking
- Sanitation and hygiene
- Advanced facial treatments
- Waxing
- Dye and Tint Application
Timeline
Clinic Therapist
Body Catalyst Chermside
04.2023 - Current
Wedding/Event Stylist
Lace And Barrel
01.2019 - Current
Dental Receptionist
The Avenues Family Dental
07.2017 - 04.2023
Dental Assistant
Allen Family Dental
01.2000 - 07.2017
No Degree - Diploma of Beauty Therapy SHB50115
Demi International College of Queensland
No Degree - Lash Extension Course
Lashtique
No Degree - Certificate 3 in Dental Assisting
Australian Dental Association of Queensland
High School Diploma -
All Hallows' School - Brisbane
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