Mary Tralci
Reservoir,Australia
Summary
Reliable and self-motivated retail and salon professional with over 15 years of hands-on experience in customer service, stock control, and team supervision. Holds a Diploma of Retail Management from Victoria University and is now returning to the workforce after raising a family. Brings a strong work ethic, excellent communication skills, and a passion for delivering exceptional service in a fast-paced environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Full-Time Parent & Home Manager
01.2012 - 01.2025
- - Managed a busy household and raised twin daughters.
- - Oversaw scheduling, budgeting, and organisation of all family logistics.
- - Strengthened multitasking, adaptability, and emotional resilience.
Shop Assistant (Casual)
Price Attack - Northland Shopping Centre, Preston
11.2011 - 02.2012
- - Delivered frontline customer service in a busy retail environment.
- - Provided product assistance and sales support on a flexible, casual basis.
Shop Assistant / Acting Retail Manager
Hair House Warehouse - Westfield Doncaster
01.2004 - 11.2011
- - Supported both salon and retail store operations.
- - Promoted to retail manager, overseeing staff, stock, customer service and daily business activities.
- - Resolved customer concerns and assisted with rostering, end-of-day procedures, and ordering.
Shop Assistant / Hairdresser
Damiani for Hair - Reservoir (Broadway)
01.1991 - 01.2003
- - Completed apprenticeship and worked as a hairdresser until 2002.
- - Took on leadership tasks and contributed to running the business independently when needed.
- - Developed strong client relationships and retail sales skills.
Education
Year 11 -
Merrilands High School
Skills
- Customer service & point-of-sale
- Retail operations & stock control
- Team support & shift coordination
- Complaint handling & conflict resolution
- Salon operations & product knowledge
- End-of-day cash balancing
- Time management & multitasking
- Basic computer skills (email, correspondence, POS systems)
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Salon safety and security
Certification
- - Diploma of Retail Management - Victoria University (2011)
- - Qualified Hairdresser
- - Safe Food Handling Course
- - Victorian Driver's Licence
Languages
English
Full Professional
Timeline
Full-Time Parent & Home Manager
01.2012 - 01.2025
Shop Assistant (Casual)
Price Attack - Northland Shopping Centre, Preston
11.2011 - 02.2012
Shop Assistant / Acting Retail Manager
Hair House Warehouse - Westfield Doncaster
01.2004 - 11.2011
Shop Assistant / Hairdresser
Damiani for Hair - Reservoir (Broadway)
01.1991 - 01.2003
Year 11 -
Merrilands High School
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