Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mary Tralci

Reservoir,Australia

Summary

Reliable and self-motivated retail and salon professional with over 15 years of hands-on experience in customer service, stock control, and team supervision. Holds a Diploma of Retail Management from Victoria University and is now returning to the workforce after raising a family. Brings a strong work ethic, excellent communication skills, and a passion for delivering exceptional service in a fast-paced environment.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Full-Time Parent & Home Manager

01.2012 - 01.2025
  • - Managed a busy household and raised twin daughters.
  • - Oversaw scheduling, budgeting, and organisation of all family logistics.
  • - Strengthened multitasking, adaptability, and emotional resilience.

Shop Assistant (Casual)

Price Attack - Northland Shopping Centre, Preston
11.2011 - 02.2012
  • - Delivered frontline customer service in a busy retail environment.
  • - Provided product assistance and sales support on a flexible, casual basis.

Shop Assistant / Acting Retail Manager

Hair House Warehouse - Westfield Doncaster
01.2004 - 11.2011
  • - Supported both salon and retail store operations.
  • - Promoted to retail manager, overseeing staff, stock, customer service and daily business activities.
  • - Resolved customer concerns and assisted with rostering, end-of-day procedures, and ordering.

Shop Assistant / Hairdresser

Damiani for Hair - Reservoir (Broadway)
01.1991 - 01.2003
  • - Completed apprenticeship and worked as a hairdresser until 2002.
  • - Took on leadership tasks and contributed to running the business independently when needed.
  • - Developed strong client relationships and retail sales skills.

Education

Year 11 -

Merrilands High School

Skills

  • Customer service & point-of-sale
  • Retail operations & stock control
  • Team support & shift coordination
  • Complaint handling & conflict resolution
  • Salon operations & product knowledge
  • End-of-day cash balancing
  • Time management & multitasking
  • Basic computer skills (email, correspondence, POS systems)
  • Customer service
  • Employee development
  • Decision-making skills
  • Problem-solving skills
  • Client satisfaction
  • Customer needs assessment
  • Salon safety and security

Certification

  • - Diploma of Retail Management - Victoria University (2011)
  • - Qualified Hairdresser
  • - Safe Food Handling Course
  • - Victorian Driver's Licence

Languages

English
Full Professional

Timeline

Full-Time Parent & Home Manager

01.2012 - 01.2025

Shop Assistant (Casual)

Price Attack - Northland Shopping Centre, Preston
11.2011 - 02.2012

Shop Assistant / Acting Retail Manager

Hair House Warehouse - Westfield Doncaster
01.2004 - 11.2011

Shop Assistant / Hairdresser

Damiani for Hair - Reservoir (Broadway)
01.1991 - 01.2003

Year 11 -

Merrilands High School

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Mary Tralci