Mary Watters

· Crew Trainer at McDonald’s – Trained and mentored new staff to meet performance standards

· Barista – Prepared and served high-quality coffee and beverages

· Customer Service & Order Taking – Managed customer orders, answered questions, and upsold products

· Waitressing – Delivered food and beverages while ensuring a positive dining experience

· Drive-Thru Operations – Handled large volumes of orders quickly and accurately

· Cleaning & Organisation – Maintained cleanliness in dining, kitchen, and service areas

· Cash Handling – Accurately processed cash and EFTPOS transactions and balanced tills

· Problem-Solving – Resolved customer concerns and issues calmly and effectively

· Teamwork & Task Delegation – Assigned tasks to team members and kept shifts running smoothly

· Time Management – Prioritised multiple tasks effectively in busy and quiet periods

· Quality Control – Ensured food and drinks met company standards before serving

· Health & Safety Compliance – Followed all workplace health and safety guidelines

· Productivity in Slow Periods – Took initiative to clean, organise, and prepare for busy periods

· Communication – Maintained clear communication with team members and customers

· Adaptability – Worked confidently across multiple roles as needed