Mary Alexandra Barry
Perth,WA
Summary
Proven leader in retail management with a track record of enhancing team performance and customer satisfaction at Marks & Spencer. Excels in inventory management and complaint handling, boosting operational efficiency and fostering positive customer engagements. Demonstrates strong communication skills and adaptability, achieving significant improvements in sales and service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Assistant
Jandakot Stock and Pet Supplies
03.2024 - Current
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
Duty Manager
Marks & Spencer
08.2019 - 08.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Night Manager
Marks & Spencer
08.2021 - 03.2024
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed Number employees in delivering smooth, productive night shift operations.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Marks & Spencer
05.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Marks and Spencer
09.2010 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Customer Assistant
Marks & Spencer
09.2007 - 09.2010
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Handled cash transactions accurately while adhering to company security protocols.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
Education
Bachelor Of Science And Arts - Business Management
Open University
United Kimgdom 09.2020
GCSE -
Pensby High School
United Kingdom07.2006
Skills
- Active Learning
- Complaint Handling
- Team Cooperation
- Goal-Driven
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Adaptable and Flexible
- Attention to Detail
- Inventory Management
- Honest and Dependable
- Flexible Hours
- Documentation And Reporting
- POS Software
- Sales Records Management
- Sales floor organization
- Store Organization
- Merchandise Receiving and Handling
- Engaging with Diverse Customers
- Team Leadership
- Reliable and Responsible
- Meeting Sales Goals
- Ability to Lift 40 pounds
- Brand Promotion
- Cash Handling
- Staff Support
- Retail Merchandising
Certification
RSA
Timeline
Customer Assistant
Jandakot Stock and Pet Supplies
03.2024 - Current
Night Manager
Marks & Spencer
08.2021 - 03.2024
Duty Manager
Marks & Spencer
08.2019 - 08.2024
Assistant Manager
Marks & Spencer
05.2017 - 08.2019
Assistant Manager
Marks and Spencer
09.2010 - 05.2016
Customer Assistant
Marks & Spencer
09.2007 - 09.2010
Bachelor Of Science And Arts - Business Management
Open University
GCSE -
Pensby High School
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