- Drawing and Painting
- Camping and Travel (NewZealand, Greece and Italy so far)
- Food Tourism
- Op-shopping
Maryam Abdul
Carnegie,VIC
Summary
Results-driven administrative professional with strong communication and organizational skills. Proven experience in high-performance, customer-centric environments, adept at managing inquiries, resolving disputes, and collaborating with stakeholders. Committed to enhancing customer engagement and delivering exceptional service to drive high-level satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Jobs Statewide
06.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy and legal regulations
- Streamlined processes for improved efficiency and reduced response times.
- Maintained personnel records and updated internal databases that cleared internal and external audits
- Delivered exceptional customer service to internal and external stakeholders through prompt responses and effective issue resolution.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Participated in regular team meetings to discuss targets, and identify areas for potential improvement.
- Raise purchase order ensuring timely processing of invoices, payments, and financial reports.
- Managed and maintained accurate files and records for caseload of 300+ while adhering to safety procedures to prevent breaches and data misuse.
- Responded to calls within 3 rings, handling general inquiries, bookings, and connecting calls
- Managed the branch inbox, ensuring timely responses to inquiries and effective communication with stakeholders.
- Proficient in Microsoft Office Suite, including Excel
- Responsible for on site cash handling
- Responsible for general office catering and stationary supplies
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Retail Attendant
Melbourne Convention and Exhibition Centre
06.2022 - 05.2024
- Greeting diverse visitors and customers professionally, provided friendly, knowledgeable assistance
- Clear and effective communication to convey information about exhibits, answer questions, and assist visitors.
- Maintaining organization, cleanliness and stock.
- Managed efficient POS systems operation
- Set up attractive displays, adhering to company guidelines and quality standards.
- Boosted sales of retail products through knowledgeable recommendations.
- Managed stock and inventory
Digital Media Intern
Safia Sahib Photography
02.2023 - 07.2023
- Developed strong relationships with clients by providing exceptional customer service and support throughout project lifecycles.
- Assisted in the creation of monthly reports highlighting key insights from digital media activities.
- Increased company''s online presence by managing and maintaining multiple social media accounts.
- Created visual presentations showcasing campaign progress for review during team meetings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge on industry trends to provide valuable insights during team meetings and strategy sessions.
Waitress
The Smith, Australian Venue Co.
03.2021 - 11.2022
- Greeted guests providing a friendly and welcoming experience.
- Maintained clean and welcoming environment ensuring a positive customer experience
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Responded to customer inquiries and resolved complaints
- Assisted with setup and pack down of events
- Monitored food and beverage inventory, assisting with restocking and housekeeping.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Crew Team Member
McDonalds
02.2016 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked effectively in fast-paced environments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
Work Experience Program
Vic Roads
09.2015 - 10.2015
- Prepared project presentations and reports to assist senior staff.
- Gained valuable experience working within a professional office environment, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Input information into database system implementing proper file protocols.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Education
Bachelor of Arts - Animation
Swinburne University of Technology
Hawthorn, VIC11.2022
Skills
- Strong verbal and written communication skills
- Organization skills
- Friendly and helpful
- Experience engaging with diverse customers
- Proven reliability and punctuality
- Extensive experience with inbound and outbound calls
- Time Management
- IT Troubleshooting
- Strong interpersonal skills
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- MS Office
- Data Confidentiality
Interests
Timeline
Receptionist Administrator
Jobs Statewide
06.2024 - Current
Digital Media Intern
Safia Sahib Photography
02.2023 - 07.2023
Retail Attendant
Melbourne Convention and Exhibition Centre
06.2022 - 05.2024
Waitress
The Smith, Australian Venue Co.
03.2021 - 11.2022
Crew Team Member
McDonalds
02.2016 - 03.2017
Work Experience Program
Vic Roads
09.2015 - 10.2015
Bachelor of Arts - Animation
Swinburne University of Technology
Similar Profiles
Adam JachimowiczAdam Jachimowicz
Recruitment Consultant at Jobs StatewideRecruitment Consultant at Jobs Statewide
Aleyna AydinAleyna Aydin
Recruitment Consultant at Jobs StatewideRecruitment Consultant at Jobs Statewide
Mohit ChavdaMohit Chavda
Finance Assistant at Jobs StatewideFinance Assistant at Jobs Statewide