Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a dedication to enhance our community. Work collaboratively with team members and provide excellent customer service. Over 6 years of experience in customer service and care and remain dedicated to assisting clientele needs and offer support when needed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Western Sydney Eye Centre
01.2025 - Current
Maintained confidentiality of information regarding clients and company.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Handled cash transactions and maintained sales and payments records accurately.
SUPPORT WORKER
Proficient Care Services Pty Ltd
03.2024 - 09.2024
Initiated and maintained regular client contact to establish trusting relationships
Arranged for medical care and services to meet individuals' needs
Educated new individuals about processes and requirements
Collaborated with staff and family members to achieve desired treatment outcomes
Aided clients in developing coping strategies to manage everyday stressors effectively
Maintained confidentiality of all client information in line with legal requirements
Connected clients with community resources to support their recovery process
Conducted home visits to evaluate living conditions and family dynamics
Documented all client interactions, assessments, and progress notes in case files
Monitored clients' progress and adjusted treatment plans as necessary
Education
Bachelor of Arts - Secondary Education
Curtin University
Perth, WA
11-2028
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School
Parramatta, NSW
12.2021
Skills
Effective Communication
Patient Counselling
Relationship Building
Attention to Detail
Active Listening
Positive and professional
Teamwork and Collaboration
Certification
First Aid Certificate
Police Check Certificate
WWCC Certificate
NDIS Worker Check Certificate
Languages
Arabic
Timeline
Receptionist
Western Sydney Eye Centre
01.2025 - Current
SUPPORT WORKER
Proficient Care Services Pty Ltd
03.2024 - 09.2024
Bachelor of Arts - Secondary Education
Curtin University
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School
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