Maryam Baqir
Toongabbie
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a dedication to enhance our community. Work collaboratively with team members and provide excellent customer service. Over 6 years of experience in customer service and care and remain dedicated to assisting clientele needs and offer support when needed.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Western Sydney Eye Centre
Minchinbury Community Hospital
01.2025 - Current
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
SUPPORT WORKER
Proficient Care Services Pty Ltd
Sydney, Australia
03.2024 - 09.2024
- Initiated and maintained regular client contact to establish trusting relationships
- Arranged for medical care and services to meet individuals' needs
- Educated new individuals about processes and requirements
- Collaborated with staff and family members to achieve desired treatment outcomes
- Aided clients in developing coping strategies to manage everyday stressors effectively
- Maintained confidentiality of all client information in line with legal requirements
- Connected clients with community resources to support their recovery process
- Conducted home visits to evaluate living conditions and family dynamics
- Documented all client interactions, assessments, and progress notes in case files
- Monitored clients' progress and adjusted treatment plans as necessary
Education
Bachelor of Arts - Secondary Education
Curtin University
Perth, WA11-2028
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School
Parramatta, NSW12.2021
Skills
- Effective Communication
- Patient Counselling
- Relationship Building
- Attention to Detail
- Active Listening
- Positive and professional
- Teamwork and Collaboration
Certification
- First Aid Certificate
- Police Check Certificate
- WWCC Certificate
- NDIS Worker Check Certificate
Languages
Arabic
Timeline
Receptionist
Western Sydney Eye Centre
01.2025 - Current
SUPPORT WORKER
Proficient Care Services Pty Ltd
03.2024 - 09.2024
Bachelor of Arts - Secondary Education
Curtin University
HIGH SCHOOL DIPLOMA -
Macarthur Girls High School