Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryam Bhatti

Craigieburn,VIC

Summary

Dedicated Health Care Assistant with experience at Ferla AB, adept at patient-focused care and mobility assistance. Recognized for providing emotional support and effectively managing time to enhance patient recovery. Skilled in administering medications and maintaining attention to detail, ensuring a safe and comfortable environment for patients and families.

Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.

Overview

18
18
years of professional experience

Work History

Health Care Assistant

Ferla AB
06.2019 - 08.2024
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Supported patients'' physical therapy goals through guided exercises and range of motion activities.
  • Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
  • Provided emotional support to patients and families, fostering positive atmosphere in challenging times.

Cleaning Assistant

Alektum Group
06.2022 - 07.2024
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Visually inspected area for overlooked aspects.
  • Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Construction Worker

Sidco AB
11.2020 - 12.2023
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Enhanced client trust and project transparency by providing regular progress reports.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Production Worker

Gallagher
03.2018 - 04.2019
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Supported new staff, facilitating quicker adaptation to production environment.
  • Maintained clean and safe work environment, adhering to health and safety protocols.

Administrator

Best Motors Limited
11.2013 - 10.2017
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer's finance application.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled all workplace disputes amongst the team member's.

Cashier Manager

Countdown Supermarket
04.2006 - 10.2013
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored areas for security issues and safety hazards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.

Education

High School Diploma -

Fraser High School
Hamilton, New Zealand
12-2005

Skills

  • Calm under stress
  • Time management
  • Attention to detail
  • Customer service
  • Conflict/dispute resolution
  • Complex Problem-solving
  • Teamwork and communication
  • Positive attitude
  • Strong work ethic
  • Documenting behaviours
  • Emotional and social support

Languages

English
Native or Bilingual
Fijian Hindi
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Swedish
Elementary

Timeline

Cleaning Assistant

Alektum Group
06.2022 - 07.2024

Construction Worker

Sidco AB
11.2020 - 12.2023

Health Care Assistant

Ferla AB
06.2019 - 08.2024

Production Worker

Gallagher
03.2018 - 04.2019

Administrator

Best Motors Limited
11.2013 - 10.2017

Cashier Manager

Countdown Supermarket
04.2006 - 10.2013

High School Diploma -

Fraser High School

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Maryam Bhatti