Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maryam Elkordi

Sydney

Summary

Results-driven professional with extensive experience in hospitality and event sales/ management industry.

Known for fostering collaborative team environments and delivering exceptional event experiences. Highly adaptable and reliable, ensuring smooth operations and high client satisfaction. Skilled in Large sales targets, vendor management, budget optimization, and guest relations.

Overview

13
13
years of professional experience

Work History

Sales & Venue Manager

Navarra Venues
07.2012 - 02.2025
  • Maintaining a pipeline of all sales administration using CRM software
  • Managing sales by developing a business plan that covers sales, revenue and expense controls
  • Meeting planned sales targets
  • Coordinating with marketing on lead generation
  • The ongoing training of sales team
  • Setting individual sales targets with the sales team
  • Tracking sales goals and reporting results as necessary Overseeing the activities and performance of the sales team
  • Producing actual & projected sales
  • Face to face meetings with clients covering Sales & Event Management
  • Liaising with prospective clients upselling and cross selling packages.
  • Take ownership for new relationships and the development and securement of new business.
  • Meet and greet prospective clients and action to initial show around of venue (s)
  • Attending, presenting and networking at Events and internal meetings to perform duties and aid business development.
  • Overseeing general office operation
  • Reporting Directly to company directors on new ideas for particular venues
  • Identify and pursue new business opportunities through networking, cold outreach, referrals, and inbound leads
  • Build and manage a robust pipeline of prospects via CRM systems.
  • Research target markets to understand client needs and trends
  • Oversaw venue operations, ensuring adherence to safety and quality standards.
  • Coordinated logistics for events, managing vendor relationships and schedules.
  • Developed and implemented training programs for staff to enhance service delivery.
  • Analyzed event feedback to drive improvements in customer experience and satisfaction.
  • Streamlined booking processes, increasing efficiency in reservation management systems.
  • Managed budgets and financial reporting for multiple venues to ensure profitability.
  • Led cross-functional teams in executing high-profile events, enhancing brand visibility.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Supervised events from start to finish using effective crowd control methods.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.

Education

Diploma - Business Marketing

Macleay College
Sydney, NSW
01.2011

Skills

  • Customer Relationship management
  • Upselling & Cross Selling
  • Great Communication
  • Business Development
  • Professionalism & Client Service
  • Time Management
  • Team Collaboration
  • CRM program knowledge
  • Relationship building
  • Multitasker
  • Great Negotiating skills
  • Event planning and management

Accomplishments

  • Companies Top Sales Manager exceeding a sales target of 5mil
  • Selling first off one-of-a-kind events at each venue

Timeline

Sales & Venue Manager

Navarra Venues
07.2012 - 02.2025

Diploma - Business Marketing

Macleay College

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Maryam Elkordi