Maryam Elsherief
Shell Cove,NSW
Summary
Leader and fast learner, Cafe, counter and kitchen trained. Excelled as a Crew Trainer, enhancing team efficiency and customer satisfaction. Skilled in customer service and critical thinking, adapting at handling high-pressure situations and improving sales through strategic upselling. Demonstrated ability to master a wide menu range and resolve customer issues, ensuring quality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
Mcdonalds
10.2021 - Current
- Trained other employees in cafe, front counter service and kitchen ,
- running the counter and kitchen to ensure productivity and efficiency
- cafe trained, able to make coffees quickly whilst ensuring quality and meeting times
- able to work under time constraints and stressful situations
- able to memorise a wide range of menu items and suggestive selling of promotions to customers to increase sales
- front counter trained, can take orders efficiently, pack and present orders to the customers quickly
- kitchen trained, prepare foods to high quality standards
- handle customer complaints professionally by resolving issues and maintaining customer satisfaction
- opened and closed the restaurant, which entailed cleaning, stocking up, washing equipment, packing away and setting up
Skills
- Customer Service
- Critical thinking
- Fast learning
- Adapt to situations
Certification
Certificate 3 in retail
Timeline
Crew Trainer
Mcdonalds
10.2021 - Current
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