Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Languages
Accomplishments
Timeline
Generic

MARYAM HASAN

Baldivis,WA

Summary

Upcoming Psychology undergraduate with hands-on experience in case management, program planning and client advocacy with competency in designing and implementing effective support programs. Skilled in building strong relationships with diverse client groups and adept at managing multiple stakeholders. Extremely passionate about promoting wellbeing and providing compassionate support to diverse populations. Eager to learn and contribute to healthcare, disability services, mental health, counselling, and advocacy. Highly motivated to pursue postgraduate certifications to become a registered psychologist.

Overview

5
5
years of professional experience

Work History

Self employed Henna Artist

04.2021 - Current
  • Ensure positive customer feedback by conducting customer surveys and managing social media platform
  • Demonstrate flexibility by adjusting event logistics and programming in response to feedback and unforeseen challenges, ensuring smooth execution and high participant satisfaction
  • Manage social and cultural events, including multicultural festivals, corporate diversity events, and community outreach programs, catering to diverse audiences with varying cultural and social backgrounds.

AfriAus iLEAC Inc | Support Case Manager

02.2023 - 12.2023
  • Engage with clients from diverse groups, including CALD communities, families and people experiencing hardship including health condition
  • Assisted in designing and implementing Support Plans tailored to individual needs
  • Manage case assignments, create service plans, assess case progress, and strategically initiate quality interventions
  • Assist in facilitating multiple care aspects such as case coordination as well recording case information, complete accurately all necessary forms and produce documents and reports
  • Design and plan programs to address specific issues such as domestic violence for youth and women.

Red Rooster | Customer Service Representative

11.2019 - 04.2021
  • Ensure positive customer feedback by communicating with customers
  • Support team by providing relief in additional duties during busy hours
  • Ensure and Maintain compliance with the quality and safety standards.

Hungry Jacks Customer Service Representative

01.2020 - 10.2020
  • Cashier managing till
  • Support team during busy hours
  • Perform general duties including cleaning to maintain quality standards.

Education

Bachelor of Psychological Sciences, Criminology and Criminal Justice -

Swinburne University of Technology
10.2024

Skills

  • Microsoft Office Suite: Word, PowerPoint, Excel, Outlook, Teams
  • Data Analytics: SPSS Statistics, Multi Sim
  • Creativity: Adobe Cloud Suite
  • Analytical & problem-solving skills
  • Teamwork
  • Time management skills
  • Effective communication skills
  • Documentation & reporting
  • Adaptability & flexibility
  • Empathetic
  • Proficient in English, Urdu, & Hindi

Volunteer Experience

  • Centre for Multicultural Youth (CMY), 09/2016, 12/2016, Attended meetings to discuss current youth issues., Addressed issues related to ethnic groups through programs and events., Assisted in improving well-being of migrant youth., Conducted outdoor sporting and development events for primary school children
  • United Muslim Sisters of Latrobe Valley, 01/2016, 08/2016, Helped multicultural youth to solve critical matters regarding schooling., Participated in multi-cultural youth stories, a living library initiative for young people., Run workshops for multicultural youth, Participate in organising multicultural events

References

References available upon request.

Languages

English
Full Professional
Urdu
Native/ Bilingual
Hindi
Professional

Accomplishments

Evaluating Work Integrated Learning (WIL) Impact on Graduate Employability
Overview:
Conducted a research project in collaboration with the Employability team at Swinburne University to assess the impact of Work Integrated Learning (WIL) on students’ employability and graduate career outcomes. The project focused on understanding how WIL, defined as authentic, real-world learning experiences with industry partners, contributes to the professional success of graduates.

Key Responsibilities:
• Developed a self-report scale to measure the developmental impact of WIL experiences on students.
• Analyzed data from the National Graduate Outcomes Survey to identify correlations between WIL participation and positive career outcomes.
• Collaborated with industry partners to create a live industry brief (PSY30003) and evaluated student responses to gauge the effectiveness of WIL experiences.
• Provided insights to inform the evaluation and enhancement of WIL offerings at Swinburne University.

Outcomes:
• Contributed to the improvement of WIL programs by identifying key factors that lead to better graduate employability.
• Supported Swinburne University’s goal of ensuring progressive and high-quality WIL experiences for undergraduate students, leading to increased graduate success.


Online Dating Safety and Policy Recommendations

Overview:
Led a research project focused on enhancing online dating safety by exploring significant findings, issues, and solutions. Collaborated with a team to synthesize academic research and grey literature, providing a comprehensive analysis of justice responses and reforms related to online dating safety.

Key Responsibilities:
- Conducted an in-depth exploration of online dating safety, drawing from the National Roundtable discussion to inform the project.
- Analyzed key issues such as the prevention of exploitation by perpetrators, support for users who experience harm, empowerment through safer practices, and technology-enabled responses.
- Developed a professional report and online presentation, synthesizing research to offer well-rounded insights and actionable solutions.
- Engaged with industry professionals, academics, and other stakeholders during an online industry event, presenting findings and responding to feedback.

Outcomes:
- Delivered a polished, research-driven report and presentation that were well-received by industry professionals and academics.
- Contributed to the discourse on online dating safety by providing evidence-based recommendations for policy and practice improvements.

Timeline

AfriAus iLEAC Inc | Support Case Manager

02.2023 - 12.2023

Self employed Henna Artist

04.2021 - Current

Hungry Jacks Customer Service Representative

01.2020 - 10.2020

Red Rooster | Customer Service Representative

11.2019 - 04.2021

Bachelor of Psychological Sciences, Criminology and Criminal Justice -

Swinburne University of Technology
MARYAM HASAN