Summary
Overview
Work History
Education
Skills
References
Timeline
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Maryam Kassis

Sydney

Summary

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Crew Member

KFC
08.2023 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Fuel Attendant, Sales and customer service

Marano's Fuel
07.2022 - 11.2022
  • Whilst working for this business, I attended to customers paying for fuel and purchasing other items from the store
  • The environment was exceptionally fast pace and ever changing
  • Health and safety being one of the key aspects of this role due to the nature of products being sold
  • Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
  • Promoted a safe environment through adherence to safety guidelines and proper handling of fuel equipment.
  • Upheld company standards for quality assurance by conducting thorough inspections of facilities during each shift.

Sales assistant

Coles Group
11.2019 - 12.2021
  • Working at Coles in Cairns Central, I worked late night shifts I gained more of an understanding in customer service and experience in stocking shelves and lifting heavier objects
  • Practices safe manual handling procedures
  • Relay weekly and replenish stock when required
  • Dealt with complaints and feedback accordingly
  • Unpack and stack merchandise
  • Answer customers questions about merchandise and offer advice accordingly whilst upselling products
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.


Waitress/ Floor staff

Sushi Raft
12.2018 - 04.2019


  • I'm a very quick learner in all situations
  • Handled cash and card payments and worked out change
  • Practiced good time management with delegating time for different tasks while whilst prioritising customer service
  • Answered the telephone to place orders or give further information to customers about products
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Smithfield State High School -

Smithfield State High School
Smithfield, Qld
11.2021

Skills

  • Highly responsible and reliable
  • Adaptability
  • Team Player
  • Ability to Learn Quickly
  • Autonomous worker
  • Customer Service
  • Time Management
  • Problem-Solving
  • Cleaning
  • Flexible Schedule
  • Teamwork and Collaboration

References

  • Katrina A, Coles Group, 0481 142 834
  • Alana K, 0428 666 318

Timeline

Crew Member

KFC
08.2023 - 11.2023

Fuel Attendant, Sales and customer service

Marano's Fuel
07.2022 - 11.2022

Sales assistant

Coles Group
11.2019 - 12.2021

Waitress/ Floor staff

Sushi Raft
12.2018 - 04.2019

Smithfield State High School -

Smithfield State High School

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Maryam Kassis