Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Maryam Nikkheslat

Pennington,SA

Summary

Results-driven administrative professional with demonstrated experience in managing service delivery within a customer-centric environment. Proven track record of providing strategic advice and implementing significant improvement initiatives. Adept at developing and enhancing service strategies, frameworks, and evaluation methodologies. Possess advanced interpersonal, facilitation, influencing, and relationship management skills. Highly organized with the ability to prioritize and manage competing demands, ensuring workload planning and maintaining personal resilience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Visa Liaison Officer

Expert Education and Visa Services
Adelaide, South Australia
05.2019 - Current

Company Overview: Expert Education and Visa Services (EEVS) is a leading education and migration
consultant agency with a global presence in 13 countries.

. Developed and maintained efficient office procedures and policies to ensure smooth operations and compliance.

. Provided staff with comprehensive administrative support, ensuring smooth daily operations and increased productivity.

. Tracked and monitored project progress, ensuring timely completion and addressing any arising issues.

. Managed service delivery in a customer-centric environment, ensuring exceptional customer satisfaction.

. Conducted analysis of service delivery processes, offering strategic advice and implementing impactful improvement initiatives that yielded enhanced service outcomes.

. Implemented improvements in service strategies, frameworks, and evaluation methodologies to ensure alignment with organizational goals.

. Effectively priorities and manages competing demands to ensure efficient workload planning and maintain personal resilience..

Administrative Support

Eldercare Allambi
Adelaide, South Australia
02.2019 - 05.2019

Company Overview: Allambi was extensively renovated and expanded in 2016 to provide state-of-the-art residential aged care

. Resident rooms are modern and there are a range of communal spaces, both intimate and large, to support a wide range of activities

. Answering and directing phone calls to relevant staff

. Scheduling meetings and appointments

. Taking notes and minutes in meetings

. Ordering and taking stock of office supplies

. Being a point of contact for a range of staff and external stakeholders

. Preparing documents for meetings

. Processing and directing mail and incoming packages or deliveries

. Greeting and directing visitors and new staff to the organization

. Writing and issuing emails to teams and departments on behalf of teams or senior staff

. Finding ways to improve administrative processes

. Greet and assist visitors to the office

. Photocopy and print out documents on behalf of other colleagues

Supervisor and Administrative Assistant

Degani
, Victoria
01.2015 - 06.2018

Company Overview: Europeans love for the café life has found a home in Melbourne, as Australia's culture developed with immigration. The Degani family opened a little bakery café in Clifton Hill in 1999, with fresh pastries, delicious breakfasts and a unique smooth coffee, that saw the locals queueing each morning.

. Train and guide store employees

. Scheduling work hours

. Help Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed

. Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business

. Order food and supplies and check the quality and quantity of orders received

. Handle receipts and cash

. Customer Services

. Assist in projects and assignments that support the effective and efficient running of the operations

. Europeans love for the café life has found a home in .

Human Resource Advisor

Persian Media Connection
Kuala Lumpur, Selangor
01.2011 - 01.2014

Company Overview: Persian Media Connection is an Iranian entertainment company based in Kuala Lumpur, Malaysia which dubs anime, films, and television series for different Iranian Tvs All around the world.

. Develop Recruitment, Selection and Induction procedures

. Coach managers and provide ongoing support

. Manage direct recruitment as required by hiring managers and partner with managers in challenging vacancies

. Advising managers on recruitment and selection strategies

. Coordinating the appointment process for successful applicants

. Negotiating terms and conditions of employment with staff

. Maintain database of remuneration for all staff

. Translating Projects

. Interpreting

Administrative Assistant

National Iranian Gas Company
Rasht, Gilan
08.2006 - 10.2008

Company Overview: The use of natural gas as a thermal fuel is only part of the diverse efficiency of this precious material. The main and real importance of natural gas appears in the petrochemical sector due to its high added value and ability to be converted into thousands of types of economically valuable goods

The growing need for gas to supply energy and fuel, as well as the currency from sales and exports for investment and the establishment of parent and infrastructure industries in the country, strengthened the idea of concentrating activities related to the gas industry. The National Iranian Gas Company was established as one of the four main companies affiliated to the Ministry of Oil of the Islamic Republic of Iran with an initial capital of 25 billion Rials in 1965.

. Answer and direct phone calls

. Organize and schedule meetings and appointments

. Maintain contact lists

. Produce and distribute correspondence memos, letters, faxes and forms

. Assist in the preparation of regularly scheduled reports

. Develop and maintain a filing system

. Order office supplies

. Issuing MIV for different gas projects

. Planning meeting and negotiating with contactors

. Estimating materials for different gas projects

. Contacting with contractors and clients via phone and e-mail

. Managed the day-to-day calendar for company senior director

. Planned meetings and prepared conference rooms, made copies, sent faxes, and handle all incoming and outgoing correspondence

. Handle multiple projects

. Prepare and monitor invoices

. Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities

. Write letters and emails on behalf of other office staff

. Reply to email, telephone or face to face enquiries

. Develop and update administrative systems to make them more efficient

. Resolve administrative problems

. Receive, sort and distribute the mail

. Answer telephone calls and pass them on

. Manage staff appointments

. Oversee and supervise the work of junior staff

. Maintain up-to-date employee holiday records

. Coordinate repairs to office equipment

. Greet and assist visitors to the office

. Photocopy and print out documents on behalf of other colleagues

Education

Advanced Diploma of Leadership and Management -

Queensford College
01.2020

Diploma of Leadership and Management -

Queensford College
01.2019

Master of Applied Linguistics -

La Trobe University
01.2016

MBA - Human Resource Management

Multimedia University
01.2011

Skills

  • Expert proficiency with Microsoft Office Suite, Outlook Express, and scheduling programs
  • Quick and accurate data-entry skills
  • Flexible approach to duties within the role to achieve team objectives
  • Strong communicator with managers, customers, and colleagues
  • Self-motivated and able to multitask
  • WHS and Risk Management
  • Report Generation
  • Incidents management
  • Solutions Development
  • Policies and procedures implementation
  • Verbal and written communication
  • High-pressure environments
  • Team Collaboration
  • Interpersonal abilities
  • Issue Resolution
  • Multidisciplinary Collaboration

Accomplishments

  • Work under pressure award 2021, 2022, 2023

Certification

  • Qualified Education Agent Councellor: PIER Online: Issued Dec 2019 ID P222

References

. Rupak Bartaula

Expert Education and Visa Services 

Director South Australia, Vietnam | MARN 2117634

Rupak@experteduction.com.au

0401 746 741

 . Sandeep Bartaula

Migration Workflow manager and Registered Migration Agent at Expert Education and Visa Services

sandeep.bartaula@experteducation.com.au

.470 176 066

. Sagar Shrestha

Registered Migration Agent at Expert Education and Visa Services

sagar.shretstha@experteducation.com.au

0452 235 861

Timeline

Visa Liaison Officer

Expert Education and Visa Services
05.2019 - Current

Administrative Support

Eldercare Allambi
02.2019 - 05.2019

Supervisor and Administrative Assistant

Degani
01.2015 - 06.2018

Human Resource Advisor

Persian Media Connection
01.2011 - 01.2014

Administrative Assistant

National Iranian Gas Company
08.2006 - 10.2008

Advanced Diploma of Leadership and Management -

Queensford College

Diploma of Leadership and Management -

Queensford College

Master of Applied Linguistics -

La Trobe University

MBA - Human Resource Management

Multimedia University
  • Qualified Education Agent Councellor: PIER Online: Issued Dec 2019 ID P222
Maryam Nikkheslat