Maryam Norouzi
Blacktown,NSW
Summary
Highly motivated retail sales assistant with a strong background in customer service utilizing organization and multi-tasking. Very keen to use the acquired skills and knowledge to obtain a position. Independent, energetic worker with great communication skills. Proficient in multi-tasking, problem-solving, and having a passion for customer service and sales. Very ambitious and currently looking for a sales assistant / retail role with a successful company.
Overview
17
17
years of professional experience
Work History
Bank Teller
Zia
10.2023 - 10.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Retail/Sales Assistant
Millers
02.2023 - 10.2023
- Opened and closed the store frequently
- Keeping the store clean and tidy
- Proficiency at Miller's specific sales software e.g., dealing with purchases, refunds, exchanges, and gift cards
- Confident with using the eftpos machine and resolving related issues
- Excellent ability in learning and retaining product knowledge
- Great leadership skills and qualities in assisting new staff to adapt and upskill
- Supported the team as an acting supervisor for a few months
- Having a growth-mindset has assisted me to always go beyond the KPIs
- Exceptional customer relationship management skills e.g., active listening skills, empathy, verbal, and non-verbal communication skills
- Excellent cash handling e.g., balancing the register in the morning, and filling it with the appropriate amount of change to accommodate customers for the rest of the shift
- Excellent at mental math and making change in my head whenever systems are down or when no calculator is readily available
- Confident with managing the store safe, making cash drops and handling cash pickups from the bank e.g., making bank deposits frequently
- Created seasonal clothing displays, including dressing, and arranging mannequins
- Good at offering fitting room assistance and suggestions
- Assisted customers with shopping and making outfit suggestions
Receptionist
Kingswood Dental care
01.2020 - 01.2023
- Providing a friendly and helpful service to patients
- Help patients in person and telephonically
- Deal with patients' inquiries and complaints
- Ensuring that all patients are welcomed in an appropriate and timely manner
- Wrap merchandise
- Maintain records of all transactions
- Process vouchers and payments
- Being attentive to every patient's needs
- Ensuring all areas of the dental care centre always remain tidy
Travel consultant
Air Travel Services
01.2013 - 01.2019
- Responding positively to customers by making reservations for traveller's accurately and efficiently, aiming to complete transactions at the point of sale
- Making the customer aware of the company travel policy and communicating this to ensure adherence
- Acting with integrity and confidentiality and protecting sensitive information
- Providing the customer with the required industry information, such as low fares, exchange costs, and penalties
- Maintaining a strong understanding of new and existing product offerings
- Providing advice on visa, passport, and security requirements relating to the destination and confirming the issuing details for each reservation
- Open and close the agency every day, count every cash, and cheque in the safe
Travel consultant
International Centre
01.2012 - 01.2013
- My role focused on assessing the client's needs to provide travel options that meet their expectations
- Key to the role was practicing effective communication and organizational skills
- Some of my duties included selling and retaining travel clients processing bookings in a timely and friendly manner of walk-ins, appointments, phone calls, and email clients, researching destinations, hotels, airfare options, site seeing, and additional trip information to best meet the client's need
- Expectations, processing travel requests for deposits and payments, creating and processing accurate invoices and troubleshooting unexpected travel issues, and addressing clients
Customer service/cashier
Pizzeria Restaurant
01.2008 - 01.2011
- My role focused on providing guests with the highest level of service during their dining experience
- Key to the role was practicing reliability and maintaining a strong commitment to teamwork
- Some of my duties included selling the menu and placing orders with the kitchen to ensure proper timing of delivery, serving food and drinks, and accommodating and anticipating guest needs to ensure guest satisfaction
- Packing takeaway foods and drinks
- Delivering checks and collecting bill payments, ensuring that a high standard of hygiene and cleanliness is maintained
- Observing the company's rules, and procedures and carrying out any reasonable request made by the manager
Cashier
Gisso hair salon
01.2008 - 12.2008
- Receiving payments: cash and Eftpos
- Making appointments by phone and email
- Excellent customer service
- Assess customer needs and give advice about hair style and colour option
- Conduct a wide range of hair care services: shampooing, styling
- Assist with product display and pricing
- Window designer
- Making coffee for clients and serving while they wait for their hair to do
- Organise shelves to maintain the visual appeal of the salon
Education
Diploma -
Diploma in tourism and hospitality
Finance -
Alborz
Iran01.2024
Year 12 -
St Mary Senior high school
01.2013
Skills
- Software computer
- Excellent at completing a sale and retain customers
- Knowledge of sales assistant laws and regulations
- Excellent problem-solving abilities
- Having a warm and friendly personality
- Team player
- Quick learner
- Always polite and helpful
- Time management
- Advising customer
- Bilingual- English, and Persian (Farsi)
- Empathy
- Patience
- Interpersonal skills
- Listening skills
References
Available upon Request
Languages
Persian
Native or Bilingual
Timeline
Bank Teller
Zia
10.2023 - 10.2024
Retail/Sales Assistant
Millers
02.2023 - 10.2023
Receptionist
Kingswood Dental care
01.2020 - 01.2023
Travel consultant
Air Travel Services
01.2013 - 01.2019
Travel consultant
International Centre
01.2012 - 01.2013
Customer service/cashier
Pizzeria Restaurant
01.2008 - 01.2011
Cashier
Gisso hair salon
01.2008 - 12.2008
Diploma -
Diploma in tourism and hospitality
Year 12 -
St Mary Senior high school
Finance -
Alborz
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