Maryama Ali
Heidelberg West,VIC
Summary
Results-oriented professional dedicated to continuous learning and a proactive attitude, . Proficient in utilizing Microsoft Office to streamline operations and increase productivity. Thrives in dynamic environments and collaborative teams, consistently contributing positively towards achieving goals while expanding skill set. Seeks opportunities to apply expertise and drive for excellence in a challenging work setting. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
National Disability Insurance Agency (NDIA)
01.2024 - Current
- Provided assistance, advice and support to customer enquiries on behalf of the NDIA
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
Receptionist
Prime Build
11.2022 - 12.2023
- Served as a direct assistant to the General Manager, supporting all aspects of smooth operations and office management
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Worked to alleviate executive overload by handling all client interactions including walk-ins
- Excellent communications skills with customer interactions with nice phone manner
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Physiology
The University of Melbourne
Parkville, VIC08.2026
Victorian Certificate of Education -
Sirius College
Eastmeadows, Vic11.2023
Skills
- Office Software - Microsoft Office
- Complaint Handling
- Data Entry
- Customer Focus
- CRM Software
- Problem-solving abilities
- Customer Service
- Administrative Support
- Verbal and written communication
- Scheduling appointments
Languages
Somali
Native or Bilingual
Arabic
Limited Working
Timeline
Customer Service Officer
National Disability Insurance Agency (NDIA)
01.2024 - Current
Receptionist
Prime Build
11.2022 - 12.2023
Bachelor of Science - Physiology
The University of Melbourne
Victorian Certificate of Education -
Sirius College
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