Maryane Pizarro

• Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
• Organized and maintained filing systems for important documents.
• Prepared expense reports in accordance with company policies and procedures.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Managing team, overseeing the hiring, training, and professional growth of employees.
• Organized and maintained executive calendars, including scheduling of employees, travel arrangements.
• Reviewed invoices for accuracy before submitting them for payment processing.
• Managed the daily operations of all assigned social media accounts.
• Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
• Developed and implemented successful social media campaigns to support company objectives.
• Optimized posts for SEO purposes by researching relevant keywords and hashtags.
• Designed promotional materials using graphic design software applications.

• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
• Processed new policy applications and updated existing policy documents.
• Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
• Collaborated with colleagues from other departments to resolve escalated adviser / customer issues.
• Investigated discrepancies between actual charges and expected premiums.
• Provided quotes on various types of insurance policies.
• Managed high-volume inbound and outbound calls to address adviser / customer inquiries and escalations.
• Handling the team inbox and administrative tasks, assigning team collogues work and tasks for the day.

• Maintained records of all changes made to course material ensuring accuracy across platforms.
• Collaborated with instructional designers and subject matter experts to develop effective learning strategies.
• Assisted in creating storyboards for online courses based on instructional design principles.
• Developed webinars utilizing web conferencing tools such as Zoom, Skype.
• Created multimedia content for online courses such as video lectures, audio files and animations.
• Conducted user testing to ensure the quality of the e-learning environment.
• Monitored usage statistics to identify areas where improvements can be made in the delivery of e-learning content.

• Assisting in managing a team of 6 to handle all business group of contact centre and handling severe complaints from customers.
• Handling per average 60 severe cases of complaints per week and all compliant with the ACCC and Fair Trading of Australia.
• Advising team members processes and guiding the team including training and assistance.
• Liaison directly with internal groups of the organisation and handling sensitive information in all aspects of the business.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Educated customers about processes, payment processing and support policies and procedures.
• Effective liaison between customers and internal departments.

• Promoting the brand to new heights with influencers and companies to collaborate.
• Managing VIP relationships with celebrities and stylists internationally.
• Assisting in PR events and key events for seasonal calendar development.

• Researched and updated all required materials needed for firm and partners.
• Managed team of employees, overseeing the hiring, training, and professional growth of employees.
• Carried out day-to-day reception and office duties accurately and efficiently.
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Created itineraries, booked travel, and managed expenses for previous employer corporate conference.

• Supported Chief Operating Officer.

• Responsibly managed check-in planning to ensure consistent smooth running of airline departure.
• Delivered to airport/airline targets and KPIs for consistent checked in passengers daily progress.
• Dealing with security breaches, cultural barriers, flight delays or cancellations in a professional manner and providing a response that satisfies both company and the customer.
• Fast-paced environment in airport whilst handling security and part-taking work in the most professional manner while being a team-player to succeed in having an early departure or on time.