Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MARY ANN ELMUNDO

Eight Mile Plains,QLD

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Successful Customer Service with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service

David Jones Indooroopilly
04.2023 - Current
  • Provide exceptional customer service by assisting customers with inquiries, concerns, and requests, both in person and over the phone
  • Handle customer complaints and resolve issues in a timely and satisfactory manner.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Organized and detail-oriented with a strong work ethic.

Customer Support

Dr. Berg Nutritionals
07.2020 - 03.2023
  • Accept inbound/outbound calls for a wellness account program
  • Following all business processes such as order status, refund, and replacement.

Customer Service Representative

EXL Service Philippines
02.2014 - 07.2017
  • Answer inbound customer requests or inquiries concerning services, products, and claims
  • Responsible for improving customer satisfaction by providing exemplary service.

Customer Support Representative

Teleperformance
08.2013 - 02.2014
  • Communicate with hotel & casino members by answering incoming calls
  • Process all reservations request, changes, and cancellations through our reservation system.

Customer Service Representative

Teletech
05.2012 - 07.2013
  • Answer inbound customer requests or inquiries concerning services and billing
  • Verifies the accuracy of accounts to avoid any fraud issues.

Travel Agent Specialist

Aegis PeopleSupport
07.2009 - 01.2012
  • Answer calls promptly from customers who are requesting new travel arrangements or changes to existing itineraries and provide excellent customer service
  • Book airline, hotel, car, and other tour reservations through our GDS system accurately and efficiently.

Education

M.D. - Tourism And Hospitality Management

Kaplan Business School
Brisbane, QLD
02.2025

Bachelor of Secondary Education Major in Social Sciences -

Cebu Normal University
Philippines
03.2008

Skills

  • My experience includes customer support for travel & hospitality, credit card services, financial accounts, and wellness programs
  • Order and Refund Processing
  • Billing Adjustments and Refunds
  • Teamwork and Collaboration
  • Complaint Investigation
  • CRM Software
  • Product Sales
  • Product and service knowledge
  • Policies and Procedures Adherence
  • Database Management
  • Problem Resolution
  • Customer Retention Strategies
  • Service standard compliance
  • Salesforce CRM
  • Retail store support
  • Administrative and Office Support

Certification

RSA CERTIFIED, 03/01/23

References

References available upon request

Timeline

Customer Service

David Jones Indooroopilly
04.2023 - Current

Customer Support

Dr. Berg Nutritionals
07.2020 - 03.2023

Customer Service Representative

EXL Service Philippines
02.2014 - 07.2017

Customer Support Representative

Teleperformance
08.2013 - 02.2014

Customer Service Representative

Teletech
05.2012 - 07.2013

Travel Agent Specialist

Aegis PeopleSupport
07.2009 - 01.2012

M.D. - Tourism And Hospitality Management

Kaplan Business School

Bachelor of Secondary Education Major in Social Sciences -

Cebu Normal University

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MARY ANN ELMUNDO