MARY ANN ELMUNDO
Wooloowin,QLD
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Officer
Macallan College
East Brisbane, QLD
04.2025 - Current
- Delivered comprehensive administrative support to academic and support staff, enhancing operational efficiency.
- Managed student inquiries via phone, email, and in-person, ensuring timely and professional responses.
- Maintain and update student records and databases with accuracy and confidentiality.
- Assist in enrollment, admissions, and graduation processes.
- Support the management of students' schedules, calendars, and room bookings.
- Ensure compliance with institutional policies and government education regulations.
- Monitor office supplies and place orders as necessary.
- Coordinated planning and execution of school events, including orientations and open days, fostering community engagement.
Customer Service
David Jones Indooroopilly
Indooroopilly, QLD
04.2023 - 05.2025
- Delivered exceptional customer service by assisting customers with inquiries, concerns, and requests in person and over the phone, ensuring satisfaction.
- Resolved customer complaints and addressed issues promptly to enhance customer experience.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Managed various tasks efficiently, demonstrating strong organizational skills and commitment to service. with a strong work ethic.
Customer Support
Dr. Berg Nutritional
07.2020 - 03.2023
- Handled inbound/outbound calls for wellness account program, providing support and information to clients.
- Managed order status, refunds, and replacements, ensuring compliance with company standards and enhancing customer satisfaction.
Customer Service Representative
EXL Service Philippines
02.2014 - 07.2017
- Responded to inbound customer requests regarding services, products, and claims, ensuring timely and accurate information delivery.
- Enhanced customer satisfaction through prompt and personalized service, addressing inquiries effectively.
Travel Agent Specialist
Aegis PeopleSupport
07.2009 - 01.2012
- Answered calls promptly from customers requesting new travel arrangements or changes to existing itineraries, delivering excellent customer service to enhance customer satisfaction.
- Booked airline, hotel, car, and other tour reservations through GDS system with accuracy and efficiency, ensuring seamless travel experiences for clients.
Education
MBA - Tourism And Hospitality Management
Kaplan Business School
Brisbane, QLD05-2025
Bachelor of Secondary Education Major in Social Sciences -
Cebu Normal University
Philippines03.2008
Skills
- Office coordination & organization
- Data entry & database management
- Records management
- Document control
- Scheduling & calendar management
- Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint)
- Email and correspondence handling
- Filing systems (digital and physical)
- Strong verbal and written communication
- Conflict resolution and problem-solving
- Inbound and outbound call handling
- CRM software proficiency (eg, Salesforce, Zoho, Axcelerate)
- Handling customer inquiries and complaints
- Relationship building
- Multitasking in fast-paced environments
- Upselling and cross-selling techniques (if applicable)
- Active listening
- Customer satisfaction & retention
- Time management
- Attention to detail
- Teamwork and collaboration
- Adaptability and flexibility
- Professionalism
- Initiative and proactive mindset
- Strong work ethic
- Confidentiality and discretion
Certification
RSA CERTIFIED, 03/01/23
References
References available upon request
Timeline
Administrative Officer
Macallan College
04.2025 - Current
Customer Service
David Jones Indooroopilly
04.2023 - 05.2025
Customer Support
Dr. Berg Nutritional
07.2020 - 03.2023
Customer Service Representative
EXL Service Philippines
02.2014 - 07.2017
Travel Agent Specialist
Aegis PeopleSupport
07.2009 - 01.2012
MBA - Tourism And Hospitality Management
Kaplan Business School
Bachelor of Secondary Education Major in Social Sciences -
Cebu Normal University