Maryann Koh
Harrisdale,WA
Summary
Results-driven professional with a diverse background in customer service and compliance. Demonstrated ability to provide high-quality support in fast-paced environments, while maintaining meticulous attention to detail and accuracy. Strong analytical and problem-solving skills, with experience in risk assessment and regulatory adherence. Exceptional communication and interpersonal abilities, adept at collaborating with cross-functional teams to achieve objectives and enhance operational efficiency. Seeking to leverage organizational skills and commitment to excellence in a dynamic role.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Busy Bee Pharmacy
03.2024 - Current
- Provided exceptional customer service by assisting patients with prescription inquiries and medication information, enhancing overall patient satisfaction.
- Collaborated with pharmacists to prepare and dispense medications accurately, ensuring compliance with health regulations and standards.
- Utilized pharmacy software for processing prescriptions and managing sales transactions, improving efficiency in daily operations.
- Addressed and resolved customer concerns effectively, demonstrating strong problem-solving skills and attention to detail.
- Counted and labeled prescriptions with correct item and quantity.
- Kept pharmacy counter and related areas clean, neat and organized.
Clinic Assistant
11.2021 - 02.2024
- Assisted with documenting clinic activities and updated medical records.
- Helped front desk staff register and process patients.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Intern
OCBC Bank
11.2021 - 02.2022
- Ensured adherence to regulatory requirements and internal policies by conducting thorough compliance assessments and audits across various business units.
- Collaborated with business teams to develop and implement compliance policies, procedures, and training programs, enhancing overall compliance awareness.
- Conducted risk assessments and compliance reviews, identifying areas for improvement and implementing corrective actions to strengthen compliance frameworks.
- Supported investigations into compliance breaches, providing recommendations for remediation and enhancing internal controls.
Education
Bachelor of Commerce - Business Analytics
University of Western Australia
06-2026
Diploma in Business and Financial Technology - undefined
Nanyang Polytechnic
04.2022
undefined
CHIJ Secondary (Toa Payoh)
12.2017
Skills
- Communication: Strong verbal and written communication abilities
- Problem-Solving: Ability to analyze situations and develop effective solutions
- Critical Thinking: Evaluating information and making reasoned judgments
- Teamwork: Collaborating effectively with others to achieve common goals
- Adaptability: Adjusting to new challenges and changes in the workplace
- Time Management: Prioritizing tasks to meet deadlines efficiently
- Attention to Detail: Ensuring accuracy and thoroughness in work
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Pharmacy Assistant
Busy Bee Pharmacy
03.2024 - Current
Clinic Assistant
11.2021 - 02.2024
Intern
OCBC Bank
11.2021 - 02.2022
Diploma in Business and Financial Technology - undefined
Nanyang Polytechnic
undefined
CHIJ Secondary (Toa Payoh)
Bachelor of Commerce - Business Analytics
University of Western Australia
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