Mary Ann Tamayo
2035 A79 Irymple,Victoria
Summary
Analytical, detail-oriented professional with 6 years of extensive experience in providing exceptional customer service. Excelling in customer support and problem resolution. Demonstrated ability to enhance customer satisfaction through expert handling of banking transactions and adherence to regulations. Skilled in team collaboration and maintaining product knowledge, contributing to positive outcomes and feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
BDO Unibank Inc.
05.2018 - 08.2024
- Responsible for providing accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remmitances, and other miscellaneous transactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Ensured continuous adherence to banking rules and regulations.
Education
Bachelor In Banking And Finance -
Polytechnic University of The Philippines
Metro Manila, Philippines05.2018
Skills
- Customer service and support
- Time management
- Team work
- Fast learner
- Attention to detail
- Good problem solving and numerical skills
- Proficiency in computer
Timeline
Customer Service Associate
BDO Unibank Inc.
05.2018 - 08.2024
Bachelor In Banking And Finance -
Polytechnic University of The Philippines
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