Maryanne Ali
Summary
A passionate and dedicated individual seeking to obtain a position with further development, with gained knowledge and experience, I'm looking to take on a leadership role and overall further be assistance to the business. As I have a strong background in Customer Service and Management, I stress communicating with my clients to promote and reach the best outcome at all times.
Overview
10
10
years of professional experience
Work History
Property Manager/Team Leader
Certainty Property
04.2023 - Current
- Managing incoming and booked phone calls including emails with landlords and partners
- Coordinating new property handovers with our partners on behalf of the landlords
- Processing rental applications and arranging new tenancy information
- Handling rent payments and arrears
- Coordinating property campaigns, marketing strategies, and booking property photos
- Arrange repairs and maintenance for properties on behalf of landlords
- Actioning rental increases and lease renewals
- Prepare and attend tribunal hearings
- Managing a team of 10 staff members
- Managing a portfolio of 500-plus properties
- Working under pressure in a fast-paced environment and maintaining an excellent experience for all landlords, partners, and tenants.
Executive Assistant (Sales and Property Management)
Raine & Horne Real Estate
01.2022 - 04.2023
- Outbound prospecting calls
- Managing and scheduling tasks such as confirming appointments, meetings with clients, managing incoming phone calls, emails and request from clients or partners
- Coordinating all marketing for sale/rental properties and preparing open homes
- Processing rental applications and arranging new tenancy information
- Handling rent payments and arrears
- Conduct ingoing/routine/outing inspections and completing property condition reports
- Working under pressure in a fast-paced environment and maintaining an experience with each customer.
Motor Claims Case Manager
Commonwealth Insurance Ltd
06.2021 - 12.2021
- Taking inbound calls and making outbound calls
- Reviewing existing motor claims
- Keeping customers regularly updated on their claim status and actioning all customer's queries
- Liaise with customer, suppliers and internal specialists, as appropriate, in order to manage claims process towards finalisation
- Assess causation and determine liability of claims in accordance with our delegation, policy coverage and our Product Disclosure Statement
- Educating customers on our product
- Adhering and reaching KPIS.
Teleclaims Consultant
Commonwealth Insurance Ltd
04.2020 - 06.2021
- Taking inbound calls
- Lodging new Home and Motor claims
- Making outbound calls
- Lodging new online Home and Motor claims
- Communicate with internal and external stakeholders
- Liaise
- Educating customers on our product
- Adhering and reaching KPIS
- Answering customers queries regarding our product
- Referring customers to the correct services
- Implementing our values Care, Courage and Commitment.
Customer Service Representative/Service Supervisor
Woolworths Australia
05.2015 - 03.2020
- Operating cash registers using POS software to handle money and complete EFTPOS transactions
- Welcoming customers as they arrive at the supermarket
- Providing customers with excellent customer service and information on weekly deals and discounts
- Stocking shelves in accordance to the supermarket's policies
- Answering customer's queries regarding products and deliveries
- Ensuring that any damaged or expired products are reported and removed from shelves
- Resolve all customer complaints and take on all customer feedback.
Education
Assistant Agent Real Estate Certificate of Registration -
Under The Hammer
01.2023
Certificate IV Real Estate Practice -
Under The Hammer
01.2023
Skills
- Customer Orientated
- Excellent bookkeeping and record-keeping skills
- Computer literate
- Excelled multitasking skills
- Reach sales targets and KPIs
- Able to work in a team and independently
- Excellent verbal and written communication
- Excellent time management and organisation skills
- Critical thinking, analysis and problem resolution
- Experienced in property tree and property me portal
- High attention to detail
Timeline
Property Manager/Team Leader
Certainty Property
04.2023 - Current
Executive Assistant (Sales and Property Management)
Raine & Horne Real Estate
01.2022 - 04.2023
Motor Claims Case Manager
Commonwealth Insurance Ltd
06.2021 - 12.2021
Teleclaims Consultant
Commonwealth Insurance Ltd
04.2020 - 06.2021
Customer Service Representative/Service Supervisor
Woolworths Australia
05.2015 - 03.2020
Assistant Agent Real Estate Certificate of Registration -
Under The Hammer
Certificate IV Real Estate Practice -
Under The Hammer
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