Maryanne Colosi
Lalor,VIC
Summary
Dedicated and client-focused professional with a strong passion for client satisfaction and relationship management. Proven ability to build rapport with clients, identify their needs to deliver customized solutions that enhance client satisfaction. Exceptional communication and problem-solving skills, complemented by a collaborative approach to teamwork.
Overview
24
24
years of professional experience
Work History
Workplace Assistant
WSP Australia PTY Limited
06.2021 - Current
- Ensure all staff have a functioning work area
- Management of meeting room booking system
- Assist and maintain/troubleshoot meeting room technology
- Ensure all meeting rooms are tidy
- Meeting room setup and pack down for staff meetings/events
- Liaise with staff members about meeting/events requirements
- Order and receive catering and drinks for staff meetings/events
- Cost recoveries for catering and couriers
- Greet visitors to the office both internal and external
- Manage incoming and outgoing mail and deliveries
- Coordinate work requests via online helpdesk, email, phone and walk-up staff
- Desk audits for missing equipment
- Work with project and proposal managers to print, bind and label documents
- Large volume printing and scanning
Waitress / All Rounder
Turners Bakehouse
01.2017 - 01.2019
- Reporting to management on daily/weekly basis
- Building customer rapport
- Attending to customer needs for example, dietary requirements, allergies
- Handling customer complaints ensuring a satisfactory outcome
- Deliver prompt, friendly service to maintain customer satisfaction
- Positive promotion of the business
- Working with management to update and maintain internal procedures
- Staff Training
- Managed incoming and outgoing enquiries
Showroom Consultant
Tradelink Plumbing Supplies
01.2002 - 01.2004
- Management of showroom
- Assisting customers with design ideas
- Answering inbound calls
- Follow up calls to customers
- Making appointments for sales representatives
- Assist with quoting from a building plan
- Ordering of office supplies
- General housekeeping duties
- Cash handling
- Working autonomously and in a team environment
Showroom Consultant
Stegbar Windows and Doors
03.2001 - 11.2002
- Management of showroom
- Assisting customers with design ideas
- Answering inbound calls
- Follow up calls to customers
- Making appointments for sales representatives
- Assist with quoting from building plan
- Ordering of office supplies
- General housekeeping duties
- Cash handling
- Working autonomously and in team environment
Skills
- Client Relationship
- Effective Communication
- Problem Solving / Needs Assessment
- Customer Support Excellence
- Fast Learner
- Time Management
- Team Collaboration
- Verbal and written communication
- Relationship Building
- Workload Management
- File and Record Keeping
- Administrative duties
- Event Planning
- Project Support
- Meeting Coordination
- Meeting Support
- Office Equipment Troubleshooting
Careerachievements
- WSP Australia, 2024, Organized company events and meetings, managing logistics such as catering and scheduling, resulting in successful events that strengthened team collaboration.
- WSP Australia, 15/10/22, Successfully transitioned into an additional role while maintaining primary responsibilities, demonstrating strong time management and prioritization skills that resulted in a seamless integration of duties.
- WSP Australia, 25/11/21, Facilitated a post-move orientation for employees, helping them acclimate to the new space and addressing any immediate concerns, which improved overall employee satisfaction.
Timeline
Workplace Assistant
WSP Australia PTY Limited
06.2021 - Current
Waitress / All Rounder
Turners Bakehouse
01.2017 - 01.2019
Showroom Consultant
Tradelink Plumbing Supplies
01.2002 - 01.2004
Showroom Consultant
Stegbar Windows and Doors
03.2001 - 11.2002
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