Summary
Overview
Work History
Skills
Timeline
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Maryanne Peacock

Lake Albert,NSW

Summary

Versatile and results-driven, I excelled at Peacock Insurance, enhancing customer satisfaction and reducing overdue balances through expert administrative support and conflict resolution. Skilled in Microsoft Office and customer service, I led initiatives that improved processes and fostered positive client relationships, demonstrating exceptional multitasking and organizational abilities.

Overview

17
17
years of professional experience

Work History

Office Administrative Assistant and Claims Handler

Peacock Insurance
01.2005 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Collected on delinquent accounts to reduce overdue balances.

Skills

  • Data entry
  • Microsoft office
  • Schedule management
  • Billing and invoicing
  • Database entry
  • Confidentiality handling
  • Payroll
  • Business correspondence
  • Operations management
  • Expense reporting

Timeline

Office Administrative Assistant and Claims Handler

Peacock Insurance
01.2005 - 10.2021

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Maryanne Peacock