Maryanne ratu
Upper Coomera,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Medical Administrator/Medical Screener
Sonic Healthplus
Carole Park,Southport,Loganholme, QLD
04.2021 - Current
- Occupational Health
- Reception and General Administration duties
- Processing Medical Bookings
- Results Management
- Administering Health Questionnaire
- Conducting Preliminary medical Assesments
- Specimen collections (this includes the supervision of Drug and Alcohol Testing)
- Audio & Spirometry testing
- Invoicing
- Clarity, Best Practice systems
Project Coordinator
Aizer Building Insurance
Burleigh Heads, QLD
04.2016 - 09.2019
- Managing inbound and outbound communications for both internal and external clients
- Provide all clients consistent updates on claim progression and maintain actionable tasks
- Coordinate and schedule staff and contractors to ensure efficient job progression
- Record keeping of all accounts to ensure costs are kept to a minimum
- Providing daily, weekly and monthly KPI reports directly to the Insurance Operations Manager
- Ensuring all administrative duties and carried out daily and kept up to day
- Handling escalations and diffusing difficult situations
- Assisting staff with their daily work should they encounter issues or difficulties.
Customer Accounts Team Member
Warner Bros. Movie World
Oxenford, QLD
12.2014 - 03.2016
- Handling inbound and outbound calls and addressing all issues raised
- Providing quotations and pricing on venue
- Handling and resolving accounting issues in relation to billing concerns
- Managing customer accounts (creating new and closing old accounts including blocking members)
- Maintaining a record of customer inquiries, complaints, and transactions for future reference and evaluation by management
- Maintaining clear communication with staff throughout VRTP parks
- Cash handling and reconciliation
- Providing personal service to all VIP clients.
Senior Credit Controller
General Motors, GM
New Zealand
01.2008 - 01.2010
- Reporting to collection manager
- Manage repossession 30+ files through disposal of vehicle
- Maintain contact with clients to provide updates on process
- Ensure all data are updated daily for reporting to management
- Ensure accounts are kept up to date for financing reconciliation
- Key clients - Manheim Fowlers, Holden Dealers, Turners auction.
Passenger Sales and Services Agent
Menzies Aviation
Auckland, New Zealand
04.2003 - 01.2010
- Managing staff rostering
- Coordinate on time departure and turnaround of aircraft
- Ensure manpower is in place for all departing and arriving flights
- Manage sick and annual leave and staff coverage
- Operate airline specific reservation and ticketing software (Pacific blue, Royal Brunei, Singapore Airline)
- Issue boarding passes, and reschedule in case of flight delays or cancellations
- Handle fee calculations and passenger baggage processing
- Provide support to individual needs of passengers through arrival and check-in processes
- Assist Ramp Service Agents by making wheelchairs and strollers available for loading before departure and ensure they are delivered to the passengers upon arrival
- Unload baggage/cargo swiftly and safely
- Load outgoing cargo and baggage according to load plan and procedure
- Inspect and validate passenger documents before boarding.
Education
No Degree - Diploma Nursing
Sonic Healthplus
QLD04.2025
Skills
- Advanced computer skills
- Leadership & Decision making
- Resilient and Adaptable
- Punctual & Reliable
- Extensive Customer Service experience
- Systems and Process driven
- Team Player
- Advanced communication written & oral
References
- Lavinia Tuavao, Regional Operations Co-ordinator, Sonic Healthplus, 0481713557
- Anna Fuiava, Gold Coast Touch Referee Coordinator, 0430367737
- Elizabeth Tiaiti , Manager - Carole Park, Sonic Healthplus, 0488574923
- Jessica Matenga, Aizer Building - 0449732323
Timeline
Medical Administrator/Medical Screener
Sonic Healthplus
04.2021 - Current
Project Coordinator
Aizer Building Insurance
04.2016 - 09.2019
Customer Accounts Team Member
Warner Bros. Movie World
12.2014 - 03.2016
Senior Credit Controller
General Motors, GM
01.2008 - 01.2010
Passenger Sales and Services Agent
Menzies Aviation
04.2003 - 01.2010
No Degree - Diploma Nursing
Sonic Healthplus