Hi, I’m
Maryanne Sakopo
Lakemba
Summary
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilising various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
8
years of professional experience
1
Certification
Work History
Owah Group
Marketing Assistant
07.2024 - Current
Job overview
- Created engaging content for social platforms.
- Organised and executed promotional events to strengthen community relations and brand awareness.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Amplified social media reach, creating engaging visual assets such as infographics and videos for widespread distribution.
- Enhanced online presence with creation and management of social media content, leading to higher engagement rates.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
Aces Security
Special Events Staff Member
01.2024 - Current
Job overview
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Ensured health and safety protocols were observed during events, maintaining a safe atmosphere for guests and staff alike.
- Provided support to event participants by addressing inquiries and resolving concerns promptly and professionally.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Earned positive feedback from clients for exceptional service, leading to repeat business and referrals.
- Maintained clear communication with clients throughout the event planning process, consistently meeting their expectations and requirements.
- Ensured the safety of all attendees by monitoring crowd movement and adhering to established security protocols.
- Maintained open lines of communication with event staff, vendors, and management to resolve any issues quickly and effectively.
Services Australia, Medicare
Customer Service Officer
04.2020 - 07.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns at first point of contact..
- Effective verbal and written communication via phone and email.
- Helped large volumes of customers every day especially during COVID with a positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Consistently encouraging online services which enables a simpler customer experience which is in congruence with the recent goals of the 2021-2022 master plan.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account details.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Delivered exceptional customer service efficiently, accurately assessing and processing enquiries, payments and enrolments consistent with current legislation and established policy and procedures.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Platypus Shoes
Sales Assistant
10.2016 - 01.2019
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Experience with POS systems, and cash-handling
- 2IC experience in leading a team within a retail setting
Education
TAFE NSWNSW
Diploma from Music Business
07-2023
St Scholastics CollegeGlebe, NSW
High School Diploma
12-2006
Skills
- Relationship building, Team focused and Leadership
- Social media marketing, Social media platforms
- Conflict resolution and complex problem solving
- Payment processing
- Organisation, prioritising, and multi-tasking
- First aid training
- On-site supervision
- Complaint handling, and de-escalation within protocol
- Exceeding customer expectations
- Accurate data entry
- Information protection in line with policy and procedures
- Strong communication and interpersonal skills
- Computer proficiency and Microsoft office
Certification
- First Aid Certification
- RSA
Languages
Tonga
Professional Working
Spanish
Limited Working
Interests
- Gym Workouts
- Mental Health
- Getting involved in local advocacy groups to promote positive change in the community.
- Music
- Cooking
Timeline
Marketing Assistant
Owah Group
07.2024 - Current
Special Events Staff Member
Aces Security
01.2024 - Current
Customer Service Officer
Services Australia, Medicare
04.2020 - 07.2023
Sales Assistant
Platypus Shoes
10.2016 - 01.2019
TAFE NSW
Diploma from Music Business
St Scholastics College
High School Diploma
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