MARYANNE SCIBERRAS
Melbourne
Overview
35
35
years of professional experience
Work History
Gaming Attendant
THE PALMS
01.2023 - Current
- Assisted customers with game rules and strategies to enhance their gaming experience
- Prepared detailed shift reports, documenting any notable events or incidents during work hours
- Boosted revenue with skilled promotion of food and beverage refreshments
- Troubleshot technical issues with electronic gaming machines, resolving problems quickly to minimize downtime
ASSISTANT MANAGER & Gaming Supervisor & Gaming Attendant
Western bulldogs venue
06.2003 - 03.2010
- Cleaned and maintained slot machines and surrounding areas
- Handled large sums of money responsibly in accordance with internal controls
- Maintained records of patron activity and investigated suspicious activity related to gaming operations
- Reset slot machines after payoffs
- Monitored gaming activities to ensure compliance with local gaming regulations
- Investigated discrepancies between expected winnings and actual winnings for each game played by patrons
- Managed personnel issues such as scheduling shifts, assigning duties, within the department
- Monitored patrons for signs of compulsive gambling, offering assistance if necessary
- Developed and maintained excellent working relationships with all levels of staff and management
- Converted currency into requested combinations of bills and coins
- Researched current trends in the industry and developed strategies for keeping up with them
- Monitored game operations for house rules adherence, compliance with tribal, state, and federal regulations and prompt and courteous service
- Enforced safety rules and report and removed safety hazards as well as guests who were underage, intoxicated, disruptive, and cheating
- Supervised, scheduled and evaluated workers
- Recorded and issued receipts for and to pay off bets
- Provided exceptional customer service to guests in a fast-paced gaming environment
- Performed daily audits on gaming machines, tables, chips, cards, cashiers' drawers
- Attached 'out of order' signs to malfunctioning machines and notified technicians when machines needed to be repaired and removed
- Performed minor repairs and made adjustments to slot machines, resolving problems such as machine tilts and coin jams
- Trained staff on proper use of gaming systems and software applications
- Interviewed and hired workers
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary
- Trained, coached and supervised new employees on proper game operations and procedures
- Ensured compliance with all local regulations relating to the sale of games to minors
- Worked closely with other members of staff to ensure smooth operation of the facility
- Provided technical support on a variety of consoles, troubleshooting issues with hardware or software as needed
- Monitored security cameras throughout the store premises to detect any suspicious activity or theft attempts
- Recorded details of attendance, sales, receipts, reservations, and repair activities
- Maintained cleanliness standards throughout the store by mopping floors, dusting shelves and organizing merchandise displays
- Used sterilized spray cleaners to wipe down game machines at end of shift
- Used cash registers accurately when selling tickets for admission into attractions or events
- Handled cash transactions accurately using POS system technology
- Trained new staff members on store policies and procedures related to selling gaming products
- Performed regular maintenance on gaming systems to ensure optimal performance levels
- Inspected game machines regularly for any signs of malfunction or damage
Bar Gaming Attendant & Bistro
Club Leeds venue
01.2000 - 05.2003
- Employed effective communication skills when dealing with both internal and external stakeholders
- Investigated any discrepancies between player winnings, losses, deposits, and withdrawals
- Developed strong working relationships with other staff members and customers
- Handled customer complaints and inquiries in a professional and timely manner
- Collaborated with other departments to ensure customer satisfaction
- Developed an extensive knowledge of house rules and regulations to ensure compliance with state gaming regulations
- Utilized problem-solving techniques to effectively resolve any disputes or disagreements between patrons or staff members
- Monitored security cameras throughout the casino floor, ensuring safety of all patrons and employees
- Operated table games such as Blackjack, Roulette, Craps, and Poker
- Assisted in training new bar gaming attendants on company policies and procedures
- Developed and maintained positive relationships with guests by providing exceptional customer service
- Performed chip exchanges and table fill duties as needed
- Performed routine maintenance on gaming machines to ensure proper functioning
- Supervised gaming tables to ensure all players were following the established house rules and procedures
- Provided customer service to patrons in the gaming area, including resolving disputes and answering questions
- Accurately recorded winnings paid out to customers during their visits
- Ensured compliance with local state laws governing the operation of video gaming machines
- Verified accuracy of financial transactions related to gaming services provided by facility personnel or software systems
- Managed inventory levels of products used within the bar gaming area
- Trained new employees on proper procedures for dealing with customers, handling money transactions, and operating various types of gambling equipment
- Adhered to safety protocols while handling cash, operating equipment, and interacting with guests
- Exhibited knowledge of gaming regulations, policies, and procedures
- Implemented strategies to ensure customer satisfaction in a gaming environment
- Demonstrated proficiency in using POS systems for processing payments from customers
- Operated various types of gaming machines according to established guidelines
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Worked with coworkers to complete tasks
Retail Sales Assistant
Chandlers
01.1993 - 12.1997
- Demonstrated use and operation of merchandise
- Ensured compliance with safety regulations when stocking shelves or using equipment like ladders
- Maintained a clean and organized store environment that met all safety standards
- Located merchandise on racks or shelves and delivered to customers
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability
- Provided excellent customer service by efficiently responding to customer inquiries and needs
- Exchanged merchandise for customers and accepted returns
- Processed online orders promptly while providing timely shipping updates to customers
- Provided product insights and solution recommendations to deliver what customers needed
- Fostered relationships with customers by providing exceptional customer service and follow up calls after purchases were made
- Greeted customers warmly upon entering the store, offering assistance when needed
- Communicated promotions and advertisements to customers
Retail Sales Assistant
Delta Music Store
01.1990 - 12.1992
- Used POS system to process sales and refund transactions
- Prepared merchandise for purchase and rental
- Identified opportunities for process improvement initiatives that would enhance customer satisfaction scores
- Collaborated with staff to ensure restocking and replenishment of merchandise
- Exchanged merchandise for customers and accepted returns
- Monitored security cameras ensuring safety of merchandise and customers in the store
- Explained products and services to help customers make informed decisions
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Worked closely with management team members to develop action plans for increasing sales volumes
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business
Timeline
Gaming Attendant
THE PALMS
01.2023 - Current
ASSISTANT MANAGER & Gaming Supervisor & Gaming Attendant
Western bulldogs venue
06.2003 - 03.2010
Bar Gaming Attendant & Bistro
Club Leeds venue
01.2000 - 05.2003
Retail Sales Assistant
Chandlers
01.1993 - 12.1997
Retail Sales Assistant
Delta Music Store
01.1990 - 12.1992