Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryanne Van Der Reijden

Heidelberg,VIC

Summary

The hotel industry is in my blood and it would be a dream come true to be back to the industry I most love.

I am a great communicator with guests and staff alike and take training very seriously. I am currently mentor for several RMIT Interior Design Degree students to assist them through their final year and final project. This is my 4th year as mentor which was a role I was invited to perform.

Hilton is my second home, literally! I do have a long history with Hilton personally, but whilst I took time off to have our children, my husband continued his career with Hilton and we moved several times with the company, often living in the hotel. I feel I understand how just about every department works and am very familiar with the day to day running of the hotel, however the guest contact is what I like the most and the Front Office is the most central place to be.

I am a friendly, multifaceted person, comfortable with following procedures but also excited to take initiative and think outside the box. Motivation for the whole team is key and I believe this new, beautiful hotel in the city of Melbourne would be the perfect place for me to plant seeds and grow an efficient, friendly, well prepared and responsible Front Office Department that the whole hotel can benefit from.

Overview

33
33
years of professional experience

Work History

Owner and Director - Interior Design Company

MvdR Design
04.2008 - Current


  • source and secure new design projects for company solely.
  • Foster close relationships with clients, my employee and contractors to ensure we are all following the same plan and everyone is on board and will come back to us for more business
  • interview with clients to assess their needs and budget and propose optimal solutions
  • ensure quality of product delivered
  • responsible for all accounting including invoicing, accounts payable and receivable, BAS statements, superannuation, wages, insurances.
  • responsible for all design concepts and decisions.
  • responsible for sourcing products and ensuring they are installed correctly.
  • personally install smaller furniture items and artwork and decor.
  • market to ensure future for the business beyond the current projects


Human Resources Officer

Hilton Hotel & Resorts
09.2002 - 09.2003
  • The Brand Standards from the Head office needed to be set up and adapted for our hotel. I wrote the standards and then trained all team members from each department in these standards.
  • Conducted supervision level training and Manager training courses.
  • Set up the Hilton University project and designed space for members to study.
  • Assisted the Human Resources Manager in her daily roles.

Front Office Executive

Hilton Hotels And Resorts
04.1995 - 07.1997
  • Employed to find areas of weakness in the department and make suggestions for improvement, then follow through with the training to make the improvements.
  • Train the Front Office Manager, the Reservations Manager, the Telephone operators and the concierge staff in new standards and computer operation.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Performed role of Front Office Manager during extended absences of the actual Front Office Manager
  • Founded a client complaint and employee complaint system which worked despite language difficulties and cultural difficulties.
  • Trained all housekeeping staff and front office staff at sister hotel in "Batang Ai" which was a challenge due to it's remoteness.
  • Improve the guest experience in general, paying particular attention to the airline staff who made up 30% of the hotel's occupancy and the long term guests.
  • Improve accounting procedures for the cashiers to ensure better accuracy and confidence amongst the cashiers
  • Ensure cultural sensitivity due to the diversity of the staff.



Reservations Manager

Hilton Hotels And Resorts
12.1993 - 01.1995
  • Managed inbound correspondence effectively to make reservations, ensure reservations were made and updated according to the information received.
  • Served as liaison for management, Food and Beverage, IT, and sales departments.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Handled billing information over phone.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • spent several months as Groups Co-ordinator to ensure I had a good operating grasp of the group reservations system worked.

Night Manager

Hilton Hotels And Resorts
01.1993 - 12.1993
  • Responsible for the running of the hotel from 11pm to 7am.
  • Responsible for decision making on 100% fully booking nights to ensure maximum occupancy without inconveniencing anyone with a reservation.
  • responsible for security during entire shift as no security staff were employed during these hours.
  • Due to airport proximity, we were the first hotel to be called should a flight be cancelled or delayed and could have 300 people checking in within the hour so all services are to be ready in the case of such a situation. This happened very regularly.
  • Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Managed 8 employees in delivering smooth, productive night shift operations.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing risks.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Maintained good communication with federal Police and medical services located at the airport
  • was first aid representative for my shifts


Front Office Shift Leader

Hilton Hotels And Resorts
05.1991 - 01.1993



  • Responsible for front office during shift
  • Streamlined check-in and check-out processes for improved efficiency and shorter wait times.
  • responsible for front office staff workload, behaviours, timing and appearances during shift
  • Responsible for all guests complaints and resolutions during shift
  • Responsible for co-ordination between front office and other departments during shift.
  • Responsible for security during shift in absence of security staff.
  • Responsible for room checks, then check in and escort of VIP's to their rooms.
  • Offered technical support and troubleshot issues to enhance office productivity..
  • Inventoried and ordered office supplies to maintain availability of products.
  • Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
  • training of newer, less experienced staff
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained strict security protocols at the front desk, ensuring guest safety throughout their stay at the hotel.
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Managed reservation system to maximize occupancy rates while minimizing overbooking incidents.
  • Handled cash transactions accurately, balancing daily sales reports and reducing discrepancies in financial records.

Education

Diploma of Interior Design - Interior Design

Dubai Centre For Excellence
Dubai, UAE
07.2007

Associate Diploma of Hospitality - Hospitality Management

William Angliss College
Melbourne, VIC
12.1990

Skills

    • Financial Management
    • Decision-Making
    • Price Structuring
    • Project Management
      • Team Leadership
      • Customer Service
      • Quality Assurance
      • Operations Oversight

Languages

Dutch
Native or Bilingual
German
Limited Working

Timeline

Owner and Director - Interior Design Company

MvdR Design
04.2008 - Current

Human Resources Officer

Hilton Hotel & Resorts
09.2002 - 09.2003

Front Office Executive

Hilton Hotels And Resorts
04.1995 - 07.1997

Reservations Manager

Hilton Hotels And Resorts
12.1993 - 01.1995

Night Manager

Hilton Hotels And Resorts
01.1993 - 12.1993

Front Office Shift Leader

Hilton Hotels And Resorts
05.1991 - 01.1993

Diploma of Interior Design - Interior Design

Dubai Centre For Excellence

Associate Diploma of Hospitality - Hospitality Management

William Angliss College

Similar Profiles

CREATE PROFILE
Maryanne Van Der Reijden