Maryanne Wahhab
Gledwoods Hills,NSW
Summary
Driven and ambitious, I constantly strive to achieve personal growth goals. Embracing constructive criticism, I possess a genuine love for learning. Known for my attention to detail and adeptness at handling priorities and deadlines, I work efficiently within timeframes to meet targets.
Overview
5
5
years of professional experience
Work History
Store Manager
Shiels Jewellers
05.2024 - Current
- Providing leadership in all aspects of business
- Daily reconciliations of POS till(s)
- Stocktaking & housekeeping
- Receiving and maintenance of stock
- Customer service
- Supervise customer service
- Rostering
- Training staff
- Assisted with hiring, training and mentoring new staff members.
- Liaison with head office
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Constant communication with higher management
- Approved regular payroll submissions for employees.
- Administrative duties
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reports
- Staff supervisor
- Maintenance of Sales, Margin & wages
- Handling all values of jewellery
- Visual merchandising/organizing
- Changeover of decals and props for weekly sales change
- Tracking sales of all staff daily, weekly, monthly and yearly
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Manager/PA–Admin
AJJ Tiling Services
08.2021 - Current
- Invoicing, Recipets
- Detailed Quotes
- On site Quotes & Inductions
- OH&S Inductions
- Online Quotes
- Leading Weekly meetings
- Controlled costs to keep business operating within budget and increase profits.
- 24/7H On-call after hours responsibilities
- Developed and maintained relationships with customers and suppliers through account development.
- Bass, Tax & GST statements
- Improved safety procedures to create safe working conditions for workers.
Assistant Manager
Shiels Jewellers
12.2022 - 05.2024
- Provide leadership in all aspects of the business
- Customer service
- Administrative duties
- End of day tills
- Reports
- Daily KPI/ Budget checks
- Visual merchandising / organizing
- Handling all values of jewellery
- Team Player
- Committing of stock
- Cleaning the store
- Changeover of decals and props to the store weekly
- Training of staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
Recruitment Resourcer
TLH Recruitment
07.2022 - 10.2022
- Filing of job orders
- Telephone screenings of potential applicants
- Completion of candidate registration including interviewing reference checking
- Onsite Inductions/ Check ins
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Keeping up Kpis
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Providing a high level of customer service to both clients and candidates
- Hired employees and initiated new hire paperwork process.
- On-call and after-hours responsibilities on a roster system
- Facilitated successful hiring events, leading to numerous hires from diverse industries and backgrounds.
- Ad Hoc Duties
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
Manager role
Suhhtan Bakery
01.2020 - 07.2022
- Taking care of POS systems
- End of day till
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- End of day cleaning
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Casula High School
Liverpool NSW09-2018
Skills
- Maturity to make decisions on-the-fly
- Relationship building and management
- Outstanding communication skills
- Customer service
- Problem-solving
- Sales expertise
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Store merchandising
Languages
English
Arabic
Timeline
Store Manager
Shiels Jewellers
05.2024 - Current
Assistant Manager
Shiels Jewellers
12.2022 - 05.2024
Recruitment Resourcer
TLH Recruitment
07.2022 - 10.2022
Manager/PA–Admin
AJJ Tiling Services
08.2021 - Current
Manager role
Suhhtan Bakery
01.2020 - 07.2022
High School Diploma -
Casula High School
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