Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Maryan Pologa

Melbourne,VIC

Summary

I believe that I possess empathetic and compassionate traits, excellent fit for providing dedicated support and care. Knowledgeable in basic caregiving principles and adept at assisting with daily living activities and managing diverse needs. Committed to making meaningful difference in the lives of individuals through attentive and personalized care. I have experience with utilising effective communication and problem-solving skills to enhance clients' daily living experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Worker

Support Worker
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Helped clients manage and reach individual goals, supporting independent progression and social skills
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities
  • Transported clients shopping venues and entertainment events according to determined schedule
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing
  • Established trusting relationships with clients and their families through empathetic communication and active listening
  • Kept clients engaged in social networks and communities for personal health and growth
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services
  • Assisted clients with personal care tasks, preserving their dignity and promoting independence
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities
  • Monitored clients' progress to adjust treatment plans accordingly
  • Participated in interdisciplinary team meetings to coordinate care for clients
  • Collaborated with other professionals to plan and coordinate care for clients
  • Participated in professional development and training opportunities to enhance clinical skills

Crew Member

McDonalds
01.2020 - 12.2020
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Improved customer satisfaction by providing friendly and efficient service at the register
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Assisted other team members to achieve goals
  • Trained new team members on procedures, customer service, and sales techniques
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring
  • Brewed coffee and tea and changed out drink station syrups
  • Contributed to inventory management, minimizing food waste and controlling costs
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations

Crew Member

McDonalds
09.2019 - 01.2020
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Improved customer satisfaction by providing friendly and efficient service at the register
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Assisted other team members to achieve goals
  • Trained new team members on procedures, customer service, and sales techniques
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring
  • Brewed coffee and tea and changed out drink station syrups
  • Contributed to inventory management, minimizing food waste and controlling costs
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations

Crew Member

McDonalds
03.2019 - 09.2019
  • Worked front counter, drive-thru and other areas
  • Took orders, prepared meals, and collected payments
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Stocked shelves to organize aisles in assigned department
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment
  • Trained new team members on procedures, customer service, and sales techniques
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
  • Assisted other team members to achieve goals
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Improved customer satisfaction by providing friendly and efficient service at the register

Crew Member

Dominos
01.2019 - 03.2019
  • Handled cash transactions accurately, maintaining proper cash drawer balances throughout the shift
  • Implemented upselling techniques when appropriate, resulting in higher average transaction amounts per customer visit
  • Resolved customer complaints professionally, ensuring their satisfaction with resolutions offered
  • Provided excellent product knowledge to customers, resulting in increased sales and repeat business
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour

Sales Associate

Foodworks
01.2017 - 12.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers
  • Helped customers complete purchases, locate items, and join reward programs
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Managed efficient cash register operations
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

Education

Certifice IV In Disability -

Victoria University
Melbourne, VIC
06-2021

High School Diploma -

St Albans Secondary College
Melbourne, VIC
11-2019

Skills

  • Daily living support
  • Health and safety awareness
  • Emotional support
  • Daily living assistance
  • Confidentiality and privacy
  • Active listening
  • Cleaning and sanitizing
  • Meal preparation
  • Transportation assistance
  • Cultural sensitivity
  • Professional boundaries
  • Skill development
  • Recreational activities
  • Critical thinking
  • Conflict resolution
  • Empathy and patience
  • Medication administration
  • Activity planning
  • Documentation and reporting

Certification

I hold a certificate IV In Disability, along with the manual transcripts.

References

References available upon request.

Timeline

Crew Member

McDonalds
01.2020 - 12.2020

Crew Member

McDonalds
09.2019 - 01.2020

Crew Member

McDonalds
03.2019 - 09.2019

Crew Member

Dominos
01.2019 - 03.2019

Sales Associate

Foodworks
01.2017 - 12.2017

Support Worker

Support Worker

Certifice IV In Disability -

Victoria University

High School Diploma -

St Albans Secondary College

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