Summary
Overview
Work History
Education
Skills
AVAILABILITY
Timeline
Generic

Mary El Khoury

FAIRFIELD

Summary

Experienced receptionist with a friendly demeanor and a strong background in various office settings. Possesses extensive knowledge of security protocols, service standards, and clerical requirements. Excels at managing multiple tasks simultaneously, demonstrating excellent time management abilities and a resourceful approach. Developed exceptional communication and organizational skills in a fast-paced, customer-focused environment. Proficient in managing schedules, handling inquiries, and delivering top-notch service. Seeking to leverage these transferable skills to transition into a new field and contribute to team success while enhancing overall efficiency.

Overview

4
4
years of professional experience

Work History

Receptionist /Legal Assistant to the Managing Partner

G&S Law Group
07.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed 20-30 incoming calls from clients and upcoming clients, whilst distributing emails to Solicitors and handling tasks given
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Corresponded with clients through email, telephone, or postal mail.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed and organized high volumes of confidential files, leading to improved accessibility for the Managing Partner.
  • Contributed to positive case results through meticulous attention to detail when proofreading legal documents for accuracy and consistency.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Receptionist

CK Lawyers
03.2023 - 06.2024
  • Confirmed appointments, communicated with clients, and updated client records.
  • Manages approximately 15-20 calls, emails and faxes a day from clients and potential clients
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Waitressing/Customer Service Cashier

John Belvedere
04.2021 - 09.2022
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Achieved sales goals by using successful strategies to promote specials, desserts, food and alcoholic beverages
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Stayed up-to-date on menu changes to help customers make food choices
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Bussed and reset tables to keep dining room and work areas clean
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Receptionist, Accounts Receivable

TK Wrought Iron Pty Ltd
01.2021 - 02.2022
  • Managed incoming calls with professionalism, directing inquiries to relevant departments.
  • Demonstrated versatility in handling multiple responsibilities including receptionist duties, accounts receivable tasks, and general administrative support.
  • Reduced late payments by timely processing of invoices and consistent follow-up with clients.
  • Optimized cash flow management by accurately recording payments received from clients.
  • Maintained accurate financial records through diligent data entry, contributing to overall company organization.

Receptionist - Work Experience

Raine & Horne Real Estate
03.2021 - 04.2021
  • Work placement
  • Kept reception area clean and neat to give visitors positive first impression
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collected, sorted, distributed and sent mail and packages
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information


Education

High School Diploma -

Catherine McAuley High School
Westmead
09-2022

Skills

  • Customer service
  • Friendly
  • Communication Skills and interpersonal skills when working in a team environment
  • Time Management
  • Appointment scheduling
  • Data inputting
  • Conflict Management
  • Administrative support
  • Business administration
  • Leadership skills

AVAILABILITY

Monday-Sunday (flexible anytime)

Timeline

Receptionist /Legal Assistant to the Managing Partner

G&S Law Group
07.2024 - 01.2025

Receptionist

CK Lawyers
03.2023 - 06.2024

Waitressing/Customer Service Cashier

John Belvedere
04.2021 - 09.2022

Receptionist - Work Experience

Raine & Horne Real Estate
03.2021 - 04.2021

Receptionist, Accounts Receivable

TK Wrought Iron Pty Ltd
01.2021 - 02.2022

High School Diploma -

Catherine McAuley High School

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Mary El Khoury