Summary
Overview
Skills
Work History
Education
Languages
Extra Curricular Activities
Work Availability
References
Quote
OfficeManager
Mary Fowad

Mary Fowad

Sydney,NSW

Summary

Hardworking and dedicated professional with great attention to detail. Strong time management skills with proven success balancing multiple academic projects and volunteering events. Friendly and outgoing, with excellent communication skills, a welcoming personality and ready to join my next team!

Overview

6
6
years of professional experience
1
1
Language

Skills

  • Customer Service
  • Adaptability
  • Internships
  • Communication Skills
  • Ability to Multitask
  • Dedicated team player
  • CPR/AED
  • First Aid

Work History

Customer Service Representative

AMP North
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with the finance team to ensure proper allocation of funds for member accounts.

Social Media & Content Executive

Sweet Treats by Suzette
01.2021 - 01.2023
  • Created and implemented new social media content through graphic design and promotions
  • Photography, editing and uploading of new content
  • Increased following count from 15 to 700+.
  • Suggested content to engage key audiences, increase brand awareness and drive leads across product offerings.

Customer Service Office - Lending

Wallet Wizard by Credit Corp
11.2021 - 06.2022
  • Handling all accounts and inquiries regarding New Zealand clients
  • Responsibilities included: I adhered strictly to confidentially requirements for all clients and banking information
  • Maintaining close monitoring of the performance of the current portfolio
  • If specialty
  • Loans and implementing changes to improve performance
  • Resolved concerns with products or services to help with retention and drive sales
  • Customer satisfaction was the focus of my day-to-day interactions with large volumes of customers.

Supervisor on Floor

Seed Heritage
01.2020 - 11.2021
  • Promoted to Supervisor within first 6 months to direct day-to-day operations of the Seed store in Myer and David Jones
  • Responsibilities included: Dealing with customer complaints/issues
  • Managing head office enquires and deliverables
  • Ensuring store is maintained in high standard
  • Accepting and organising new stock.

Junior Publicist

Clout Communications
11.2020 - 06.2021
  • Directly reported to the Director of Clout Communications, assisting with developing and coordinating influences and major clients
  • Responsibilities included: Plan, create and publish shareable content on socials
  • Implement new growth strategies and monitor content effectiveness
  • Daily posts on social media sites including promotions, contests and giveaways to boost audience interaction
  • Administrative duties assigned by the Director of Clout.

Fashion Stylist Assistant & Fashion Editor's Assistant

Pacific Magazine: O.K Magazine, Girlfriend Magazine, New Idea, Marie Claire
01.2019 - 01.2020
  • Assistant to both the Editor and Stylist in Fashion for multiple big brands magazines
  • Responsibilities included: Organise and execute campaign photo shoots and content creating
  • Handle all sample deliveries for influences and client
  • Liaise with other PR agencies and key decision-makers
  • Organise the fashion, skin and make-up range section.

Education

Fashion Communication & Digital Marketing -

The Fashion Institute
Sydney, NSW
12.2019

High School Diploma -

Loyola Catholic High School
Sydney, NSW
12.2018

Languages

Arabic

Extra Curricular Activities

Service Volunteer at G'Day Meals, Sydney, 10/2022, Present, Help provide the homeless with nutritional food, with the help of local donations, Give them the short-term support they need to get back on their feet, Work with our local team and various food banks in Sydney, Bring along a compassionate and kind nature to this project

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request

Quote

It is never too late to be what you might have been.
George Eliot

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Mary Fowad