Mary Grace
Dandenong,VIC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. In 7 years of experience dedicated to provide highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
United Petroleum
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed timely and effective replacement of damaged or missing products.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked personal identifications during tobacco sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
United Petroleum
12.2021 - 06.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
Customer Service Associate
Liberty Petroleum
05.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Associate
Ampol
11.2019 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customers with minimal wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Juice Bar Manager
Twinkle Billiard And Juice Bar
06.2018 - 07.2019
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [100]% improvement over prior onboarding process.
- Followed strict recipes and drink measurements to minimize product used.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Assistant
Caltex Petrol Station
12.2016 - 04.2018
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma of Business -
Keystone College of Business And Technology
Perth, WA03.2018
Bachelor of Fine Arts - Applied Arts
Sri Venkateshwara College of Fine Arts
Hyderabad India 04.2014
Skills
- POS System Operations
- Product Knowledge
- Customer Service and Assistance
- Understanding Customer Needs
- Process Transactions
- Billing Adjustments and Refunds
- Sales and Upselling
- Complaint Logging and Resolution
- Safe Work Practices
- Fuel Logs
- Customer Retention Strategies
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
United Petroleum
08.2022 - Current
Customer Service Associate
United Petroleum
12.2021 - 06.2022
Customer Service Associate
Liberty Petroleum
05.2021 - 10.2021
Customer Service Associate
Ampol
11.2019 - 10.2021
Juice Bar Manager
Twinkle Billiard And Juice Bar
06.2018 - 07.2019
Customer Service Assistant
Caltex Petrol Station
12.2016 - 04.2018
Diploma of Business -
Keystone College of Business And Technology
Bachelor of Fine Arts - Applied Arts
Sri Venkateshwara College of Fine Arts
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