Mary Grace Manalili
354B Hardey Road, Cloverdale,Perth, WA
Summary
Adept at enhancing customer satisfaction and maintaining high standards of cleanliness, demonstrated during tenures at McDonald's and Hungry Jack's. Skilled in complaint handling and efficient work ethic, consistently optimizing team performance and ensuring quality service. Achieved significant improvements in workspace organization and customer experience through proactive problem-solving and empathy.
Overview
3
3
years of professional experience
Work History
Front Counter Crew Member
McDonald's
06.2022 - 03.2024
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
Back of House Team Member
Hungry Jack's
03.2021 - 02.2022
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Checked food preparation and presentation to verify quality and consistency.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
Education
No Degree -
Belmont City College
106 Fisher St, Belmont WA 610411.2023
No Degree -
Ellenbrook Secondary College
100 Main St, Ellenbrook WA 606903.2023
Skills
- Cleanliness and hygiene
- Complaint Handling
- Efficient work ethic
- Patience and Empathy
- Product Knowledge
Availability
Monday: 9am-5pm
Tuesday: 10am-6pm
Wednesday: 10am-6pm
Thursday: Not available
Friday: 10am-6pm
Saturday: Not available
Sunday: 10am-6pm
Timeline
Front Counter Crew Member
McDonald's
06.2022 - 03.2024
Back of House Team Member
Hungry Jack's
03.2021 - 02.2022
No Degree -
Belmont City College
No Degree -
Ellenbrook Secondary College
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