Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
Generic

MARY JANE BAYANG

ADMINISTRATOR
DOHA ,QATAR

Summary

Experienced HR professional with focus on administrative support and employee relations. Capable of streamlining HR processes and enhancing team productivity through strong organizational and communication skills. Adept at managing recruitment, onboarding, and maintaining compliance within HR policies. Driven professional with proactive approach to HR administration. Possesses strong proficiency in communication, fostering positive workplace relationships. Dedicated to enhancing HR processes and contributing to harmonious and productive work environment. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working, Achieves company goals through exceptional planning and prioritization. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Committed manager with exceptional leadership, communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Enthusiastic, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Dedicated Administrator with 5 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Administrator

FITNESS TIME (UMSALAL MOHAMMED)
Umm Salal Muhammad, Baladiyat Umm Salal
03.2023 - Current
  • Recruiting, Training and Supervising staff
  • Managing budgets, Staff, procurement, inventory materials in gym.
  • Enhancing profitability by organizing and delivering appropriate range of fitness activities and program
  • Keeping statistical and financial records
  • Maintaining fitness equipment
  • Ensuring compliance with health and safety legislation
  • Maintaining customer service standards
  • Undertaking administrative tasks
  • Promoting and marketing the business
  • Dealing with enquiries, complaints and emergencies
  • Managing payrolls for all the staff
  • Managing Monthly Reports of the sales
  • Taking care of the company facilities
  • Making sure that we give the clients satisfaction during workout inside the Gym.
  • Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
  • Assumed responsibility of receptionist duties while necessary staff were on holiday.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

Remote customer support agent

Upwork
DOHA, Qatar
01.2023 - 03.2023
  • Provided excellent customer service by handling and resolving technical issues.
  • Achieved customer satisfaction with prompt response to queries.
  • Managed high volume of inbound calls for swift problem resolution.
  • Improved customer experience through attentive listening and identifying needs.
  • Enhanced brand image by offering courteous assistance and support to customers.
  • Responded to emails, live chats, ensuring exceptional service delivery.
  • Assisted in developing knowledge base articles to improve self-service resources.
  • Resolved complex issues via remote troubleshooting, resulting in improved customer satisfaction rates.
  • Participated in weekly team meetings to discuss ways of improving service delivery.
  • Juggled multiple priorities simultaneously whilst maintaining high-quality standards of service.
  • Conducted remote product demonstrations to guide customers and troubleshoot challenges.
  • Maintained thorough understanding of product features for effective customer assistance.
  • Conducted product troubleshooting and diagnostics to enhance the customer experience.
  • Resolved customer queries via phone, email, and chat, ensuring high satisfaction levels.
  • Collaborated with cross-functional teams to address and resolve escalated customer issues.

Administrator/Manager

VIP GYM (ALKHOR)
Al Khor, Qatar
02.2020 - 01.2023
  • Undertaking administrative tasks
  • Led and managed administrative staff to maintain smooth daily operations.
  • Developed organizational policies for administrative oversight and internal controls.
  • Organized important company meetings, leading to improved communication across departments.
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Promoting and marketing the business
  • Dealing with enquiries, complaints and emergencies
  • Managing payrolls for all the staff
  • Managing Monthly Reports of the sales
  • Taking care of the company facilities
  • Making sure that we give the clients satisfaction during workout inside the Gym.
  • Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
  • Monitored health and safety measures for guaranteed compliance.

Personal secretary

FURSAN GROUP
DOHA, QATAR
12.2017 - 08.2019
  • Increased efficiency by managing and prioritising daily post and email correspondence.
  • Streamlined office procedures for improved workflow.
  • Ensured punctuality with meticulous diary management and scheduling.
  • Assisted in developing reports to facilitate decision making.
  • Promoted confidentiality with careful handling of sensitive documents.
  • Handled queries from internal and external contacts to ensure timely responses.
  • Kept office spaces organized and workflows streamlined for team success against challenging daily objectives.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Received requests for meetings and appointments, updated calendar and organized spaces and materials.
  • Offered continuous assistance with photocopying, scanning and basic clerical support to maintain smooth workflow.
  • Researched topics to compile summary or exhaustive data for different uses.
  • Scanned and uploaded documents into digital filing system.
  • Scheduled appointments for executive management team.
  • Utilized Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.

HR Administrator

LKY CORPORATION (MANILA, PHILIPPINES)
Manila, Philippines
06.2014 - 06.2016
  • Streamlined HR processes by introducing efficient digital solutions.
  • Provided support for employee onboarding and training procedures.
  • Managed complex staffing schedules, ensuring optimal workforce allocation.
  • Improved staff morale by implementing robust reward and recognition programs.
  • Conducted confidential exit interviews to identify areas of improvement.
  • Improved staff morale by implementing robust reward and recognition programmed.
  • Facilitated open communication channels for employees, enhancing overall satisfaction.
  • Prepared relevant HR reports as required by senior management team.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
  • Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
  • Facilitated new hire on-boarding programmed by scheduling training initiatives, resolving issues and processing paperwork.
  • Recruited, hired and trained new employees to optimize profitability.
  • Improved business HR policies by guiding and collaborating with managers.
  • Designed industry-leading employee engagement and recognition programmed.

Education

Bachelor of Arts - PSYCHOLOGY

ARELLANO UNIVERSITY
MANILA,PHILIPPINES
06.2012 - 03.2014

Bachelor of Arts - POLITICAL SCIENCE

ARELLANO UNIVERSITY
MANILA, PHILIPPINES
06.2009 - 03.2012

Bachelor of Business Administration - Office & Business Administration

STI Institute
Philippines
06.2006 - 03.2008

Skills

  • Recruitment process management
  • Employee onboarding
  • HRMS proficiency
  • Payroll administration
  • Performance appraisal procedures
  • Data analysis capability
  • Microsoft office expertise
  • Conflict resolution techniques
  • Strategic planning capabilities
  • Recruitment advertising
  • Time management proficiency
  • Benefits administration
  • Organisational awareness
  • CIPD qualification
  • Reward strategy implementation
  • Knowledge of psychometric testing
  • Microsoft Office
  • Written correspondence
  • Google sheets/Excel
  • LinkedIn
  • Employee time tracking
  • HR document development
  • HCM software
  • CIPHR software
  • Onboarding document preparing
  • Employee recruitment and interviewing
  • HRMS software
  • Employee record-keeping
  • Statistical reporting
  • Payroll processes
  • Preparing contracts
  • Processing expense reports
  • Workable
  • LinkedIn jobs
  • Knowledge of GDPR
  • Disciplinary procedure knowledge

Custom

  • Administrator, FITNESS TIME, UMSALAL MOHAMMED, Recruiting, Training and Supervising staff, Managing budgets, Staff, procurement, recruiting, Enhancing profitability by organizing and delivering appropriate range of fitness activities and program, Keeping statistical and financial records, Maintaining fitness equipment, Ensuring compliance with health and safety legislation, Maintaining customer service standards, Undertaking administrative tasks, Promoting and marketing the business, Dealing with enquiries, complaints and emergencies., Managing payrolls for all the staff., Managing Monthly Reports of the sales., Taking care of the company facilities., Making sure that we give the clients satisfaction during workout inside the Gym.
  • Administrator/Manager, VIP GYM, ALKHOR, Recruiting, Training and Supervising staff, Managing budgets, Staff, procurement, recruiting, Enhancing profitability by organizing and delivering appropriate range of fitness activities and program, Keeping statistical and financial records, Maintaining fitness equipment, Ensuring compliance with health and safety legislation, Maintaining customer service standards, Undertaking administrative tasks, Promoting and marketing the business, Dealing with enquiries, complaints and emergencies., Managing payrolls for all the staff., Managing Monthly Reports of the sales., Taking care of the company facilities., Making sure that we give the clients satisfaction during workout inside the Gym.
  • HR Administrator, LKY CORPORATION, MANILA, PHILIPPINES, 06/01/14, 06/01/16

Languages

English
Proficient (C2)
Arabic
Intermediate

Timeline

Administrator

FITNESS TIME (UMSALAL MOHAMMED)
03.2023 - Current

Remote customer support agent

Upwork
01.2023 - 03.2023

Administrator/Manager

VIP GYM (ALKHOR)
02.2020 - 01.2023

Personal secretary

FURSAN GROUP
12.2017 - 08.2019

HR Administrator

LKY CORPORATION (MANILA, PHILIPPINES)
06.2014 - 06.2016

Bachelor of Arts - PSYCHOLOGY

ARELLANO UNIVERSITY
06.2012 - 03.2014

Bachelor of Arts - POLITICAL SCIENCE

ARELLANO UNIVERSITY
06.2009 - 03.2012

Bachelor of Business Administration - Office & Business Administration

STI Institute
06.2006 - 03.2008
MARY JANE BAYANGADMINISTRATOR