Maryjane Ifarajimi
Darwin,NT
Summary
Successful Customer service representative with over four years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Aim Global Consulting Limited
01.2019 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Offered troubleshooting advice to assist customers with technical issues and navigate a smooth process.
- Trained and supervised junior customer service representatives on best practices to meet organizational goals.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Offered personalized solutions to meet customer requirements and close sales.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handling time, and productivity.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
National Certificate in Education - Education
Federal College of Education (Akoka) Lagos,
Lagos, Nigeria10.2016
Skills
- Service Recommendations
- File Management
- Account Management
- Order Processing
- Sales Strategies
- Client Support
- Client Relations
- Provider Relations
- Customer Support
- Excellent Communication
- Conflict Resolution
- Written Communication
- CRM Software
- Adaptability
Timeline
Client Service Representative
Aim Global Consulting Limited
01.2019 - 12.2022
National Certificate in Education - Education
Federal College of Education (Akoka) Lagos,
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