Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Maryjane Li Dilag

Maryjane Li Dilag

Binondo,Philippines

Summary

Dynamic Customer Service Representative with over four years of experience in the BPO sector, specializing in telecommunications and healthcare accounts. Expertise in delivering exceptional support, resolving complex issues, and ensuring high levels of customer satisfaction in fast-paced environments. Proficient in CRM tools and call handling systems, with strong problem-solving and communication skills. Additionally, a certified Nail Technician with hands-on experience in manicures, pedicures, and nail art, committed to providing outstanding client service while staying current with the latest trends and techniques in the industry.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fancy Nails by Mj
01.2024
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Alorica
01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delbert Marketing
01.2017
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Spi Global
01.2016
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Transcom Global
01.2015
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Bakery Worker

G & Dels Bakery
06.2025 - 09.2025
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.

Barista

G & Dels Bakery
06.2025 - 09.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor Degree - Nursing

Our Lady of Fatima University
01.2009

Skills

  • Delivers effective information exchange

  • Proficient in active listening

  • Communicates with optimism

  • Demonstrates patience in challenging customer interactions

  • Expertise in nail treatments

  • Nail art techniques

  • Acrylic application proficiency

  • Nail grooming skills

  • Hygiene management

  • Customer service expertise

  • Organizational time strategies

  • In-depth product knowledge and industry awareness

Accomplishments

  • Increased productivity by implementing multiple process improvements.
  • Maximized profits by reducing expenses, renegotiating contracts, and streamlining operations.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of ten staff members.

Certification

  • Beauty Care Services (Nail Care) NCII - TESDA - March 11, 2024
  • SOFTGEL NAIL EXTENTION TRAINING - On Theory, Demonstration & hands on practice - January 12, 2024
  • NAIL ART CLASS 1 BASIC MID ADVANCE TECHNIQUE - On Theory, Demonstration & hands on practice - January 19, 2024
  • RUSSIAN MANICURE DRY MANICURE E-FILLING - On Theory, Demonstration & hands on practice - January 20, 2024
  • HARD GEL BUILDER GEL NAIL EXTENTION TRAINING - On Theory, Demonstration & hands on practice - January 29, 2024
  • ACRYLIC NAIL EXTENTION TRAINING 1 INTODUCTION AND APPLICATION - On Theory, Demonstration & hands on practice - March 13, 2024
  • OMBRE NAILS - On Theory, Demonstration & hands on practice - March 25, 2024
  • MAGNETIC NAILS - On Theory, Demonstration & hands on practice - April 7, 2024
  • POWDER AND SUGAR NAILS - On Theory, Demonstration & hands on practice - April 14, 2024
  • BASIC WATERCOLOR NAILS - On Theory, Demonstration & hands on practice - April 21, 2024

Languages

English
Full Professional

Timeline

Bakery Worker

G & Dels Bakery
06.2025 - 09.2025

Barista

G & Dels Bakery
06.2025 - 09.2025

Fancy Nails by Mj
01.2024

Alorica
01.2023

Delbert Marketing
01.2017

Spi Global
01.2016

Transcom Global
01.2015

Bachelor Degree - Nursing

Our Lady of Fatima University

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Maryjane Li Dilag