Sales Consultant
Swarovski ANZ
09.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase. Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service and conducting a needs analysis.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective sales and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Facilitated smooth transactions (i.e cash, eftpos, pay-by-link, and online transactions) by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organizing stocks in the storage room.
- Managed inventory for online purchases including delivery and store pickup, insuring proper procedure is followed for customer satisfaction.
- Maintaining store cleanliness for better customer experience.
