Summary
Overview
Work History
Education
Skills
Timeline
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Mary Kim Jeremiah

Narre Warren South,Victoria

Summary

I have worked in various Customer Service/Scheduling/Administrative and Kitchen roles. Through the foregoing roles I have developed exceptional interpersonal and communication skills.

Overview

20
20
years of professional experience

Work History

Kitchen Hand

Two Fat Indians
05.2023 - Current


  • Prepare sauces, complete kitchen duties like cooking, cleaning, dishwashing.
  • Followed recipes and chef instructions to prepare food correctly.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Packing Handler

Mosaic Patisserie
03.2022 - 04.2023
  • Packing /labelling food products.
  • Proved successful working within a team and a fast-paced environment.
  • Monitored stock level and reported stock levels.
  • Executed month-end inventory counts to identify discrepancies.
  • Cleaned and maintained production area and equipments.

Scheduling Officer

Lend Lease Services
08.2011 - 01.2013


  • Scheduling Coordination of Compliance Audits and Inspections for Compliance Auditors achieving the overall KPI's.
  • Plan and complete timetable and scheduling activities adhering to established deadlines.
  • Scheduling sustainability Victoria Solar Inspections for installation standards and government rebate compliance and report preparation.
  • Management of mandatory Class A Recycled Water inspections on ETool Box throughout Victoria.
  • Test Prior/Drainage Inspections booking and cancellations.
  • Managed outbound/Inbound calls.




Customer Service Clerk

British Airways
04.2007 - 12.2009
  • Responsible for monitoring the team performance and planning for future success.
  • Delegated to handle Business Class passengers/Diplomats.
  • Successful in handling delayed flights and disruptive passengers.
  • Trained in handling Medical passengers and unaccompanied minors.
  • Responsible in providing training for colleagues and other ground handling agencies .
  • Visa/Passport checks and trained in identifying fraudulent documents.
  • Designated customer service champion ensuring targets was met on a monthly basis by analysing reports and communicating to the managers/team.
  • Held licence of turnaround coordinator which enables to check relevant aircraft documentation such as flight plan, weather reports, load sheets, fuel, catering, cargo and crew by authenticating information on a flight for a safe, secure and punctual turnaround.

Customer Service Agent

Jet Airways
12.2003 - 04.2007


  • Responded to customer calls and emails to answer questions about seating/connections and meal preferences.
  • Designated Business class / Diplomat checkin staff.
  • Duties included Arrivals departure and baggage handling process.
  • Qualified in handling diverted/delayed and cancelled flights.

Education

Bachelor of Arts - Sociology

Stella Maris
Chennai India
04.2003

Skills

  • 2001 - 2002 Excellence in Effective Leadership
  • 2003 Tourism & Airline Management Training Course
  • 2004 Telephone Etiquette/Customer Service Excellence/Basic Airport handling (Training conducted in-house by Jet Airways)
  • 2006 Air Safety
  • 2007 Courses with British Airways (Data Protection/ Basic Fire Training /Dangerous goods/ Data Protection/ BA Confidential/Comp card/Manual Handling Awareness Workshop of Basic and Brilliance Customer Service at London
  • 2008 Training for Security and Disruptive Passengers and Document Fraud
  • 2008-2009 Licences for Turnaround Co-ordinator for British Airways

Timeline

Kitchen Hand

Two Fat Indians
05.2023 - Current

Packing Handler

Mosaic Patisserie
03.2022 - 04.2023

Scheduling Officer

Lend Lease Services
08.2011 - 01.2013

Customer Service Clerk

British Airways
04.2007 - 12.2009

Customer Service Agent

Jet Airways
12.2003 - 04.2007

Bachelor of Arts - Sociology

Stella Maris

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Mary Kim Jeremiah