Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
OfficeManager
MARYLIN DAVIES

MARYLIN DAVIES

Perth,WA

Summary

Dedicated Retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated Administration and Financial Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

33
33
years of professional experience

Work History

Cartridge World Franchises

Owner Operator
Como And Carlisle WA, WA
04.2007 - 06.2020
  • Resolved problems, improved operations and provided exceptional service.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Data entering into PBSA Software System.
  • Stock Ordering as required.
  • Dealing with over the counter and telephone customer sales.
  • Operating PBSA POS System.
  • Knowledge of Efpos Transactions, and cash handling.

Store Manager (Contract)

St Vincent De Paul
Port Kennedy, WA
07.2016 - 11.2019
  • Shop Opening and closing. Banking and Cash Handling.
  • Processing and Managing Depot Stock. Sorting ad Pricing Stock.
  • Managing housekeeping tasks for all team members.
  • Knowledge of Qdo Point of Sale.
  • Knowledge of a high level of customer service. Processing of Refunds, Returns and Credit Notes.
  • Knowledge of handling customer complaints professionally.
  • Knowledge of Petty Cash Procedures, Stock Control and Ordering, Handling Welfare Sales in a professional and friendly manner for the disadvantaged. Ensuring compliance of team members purchasing policy.
  • Knowledge of Work Place health and safety ad its' policy.
  • Knowledge of team member rights ad responsibilities.
  • Coached sales associates on product knowledge by using wide variety of training tools.

Call Center Customer Service (Contract)

Medicare Australia
Perth, WA
01.2006 - 12.2006
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Effective liaison between customers and internal departments.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Authorizing PBS scripts to Medical Practitioners.
  • Communicating with GP's, Medical Centres determining eligibility for a range of medications where accuracy is of the utmost importance.
  • Ongoing of learning of new PBS (Pharmaceutical Benefits Scheme) and legislation.

Collections Officer

Keystart Homeloans
Perth, WA
06.2004 - 03.2005
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Used skip tracing and other techniques to locate debtors.
  • Abided by rules of Fair Debt Collection Practice Act for fully compliant activities above basic industry standards.
  • Started foreclosure and repossession processes when warranted.
  • Initiated negotiations for debt recovery through email, telephone and mail contact.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Located and monitored overdue accounts by using automated systems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Utilized skip tracing tools to locate clients.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Recorded all information regarding financial status of customers.
  • Collected documents and made portfolios for collections accounts.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Knowledge of and use of Keylive and Homelive database.
  • Daily, weekly and monthly reporting.

Data Entry Clerk

Shop Distributive & Allied Employees Union
Perth, WA
12.1999 - 10.2003
  • Evaluated source documents to locate information needed for each data entry field.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Sorted documents and maintained organized filing process.
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.
  • Monitored database updates and verified for correctness.
  • Verified data files prior to entry to maintain high data accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
  • Use of MYOB and IMIS database.
  • Performed daily banking.
  • Importing monthly dues received into the database.

Accounts Receivable Officer

Department Of State Services
Perth, WA
02.1987 - 12.1997
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues
  • Resolved valid or authorized deductions by entering credit memos.
  • Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
  • Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and customers.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Processed incoming payments in accordance with established financial policies.
  • Updated aging reports based on daily audits.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generate invoices and monthly statements.
  • Liaise with external and internal customers.
  • Generating standard letters and maintaining ledger.
  • Maintain history of a action taken and attend to all delinquent accounts.
  • Prepare documentation for all write-off of bad debts and seek approval.
  • Receives and actions all daily correspondence.
  • Maintain a record of bad debts, and prepare a schedule of amounts written off during the Financial Year.
  • Submit monthly reports to Senior Accounts Receivable Clerk.
  • Prepare monthly reconciliation for GPS and APS Charts.

Education

High School Diploma -

Hampton Senior High School
Morley, WA

Skills

  • Hard working and self-motivated
  • Service-oriented self-starter
  • Self-help skills development
  • Self-management
  • Motivated self-starter

Accomplishments

  • Supervised team of 4 staff members within the debt recovery department of financial services.
  • Supervised team of 5 staff members in the Production of donations and Retail sales within the charity organizations.
  • Achieved quality control through effectively helping with processing of donations, and providing training in the Retail Sales area.
  • With professional vocal training I have been able to pursue my personal passion for performing as a vocalist.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Store Manager (Contract)

St Vincent De Paul
07.2016 - 11.2019

Cartridge World Franchises

Owner Operator
04.2007 - 06.2020

Call Center Customer Service (Contract)

Medicare Australia
01.2006 - 12.2006

Collections Officer

Keystart Homeloans
06.2004 - 03.2005

Data Entry Clerk

Shop Distributive & Allied Employees Union
12.1999 - 10.2003

Accounts Receivable Officer

Department Of State Services
02.1987 - 12.1997

High School Diploma -

Hampton Senior High School

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MARYLIN DAVIES