Mary Lou Marquez
Blacktown
Summary
Forward-thinking professional offering 3years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven Kitchen skills. Excellent communication, leadership and problem-solving skills. Meticulous Chef eager to create unique and delicious dishes. Strong communication and interpersonal skills with good understanding of seamless dining experience for customers. Creative and dedicated to staying up-to-date with food trends. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure Chef-level Job position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Chef
Gate Gourmet
02.2023 - Current
- Responsible for the preparation and cooking of food items according to approved specification and recipes
- To ensure that food preparation is made on time within designated schedules
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Supervising tasks being performed by Catering Assistants and unqualified chefs in designated section
- Maintain efficient sanitation services, garbage disposal and chilling systems that comply with the regulations and requirements of the Gate Gourmet HACCP plan
- Compile reports and documents as required
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
Chef
Woolpack hotel | Laundy hotels
10.2021 - 08.2023
- Responsible for the preparation and cooking of food items according to approved specification and recipes
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Spearheaded successful catering events, showcasing the restaurant''s signature dishes while maintaining impeccable standards of service.
- Maintain efficient sanitation services, garbage disposal and chilling systems that comply with the regulations and requirements of the Woolpack Hotel HACCP plan
- Compile reports and documents as required
- Promote a safe work environment at all times.
Complex Customer Service Specialist
Telstra Corporation Ltd
04.2020 - 04.2023
- Proved successful working within tight deadlines and fast-paced atmosphere
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving at work ready to start immediately
- Improved Listening skills through consistent hard work and dedication to Customer Service
- Increased customer satisfaction by resolving technical issues
- Resolved problems, improved operations, and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Store Manager
Spendless Shoes
08.2020 - 08.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budget
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Account Service Specialist
VXI Global Holdings
03.2016 - 07.2019
- Identified new opportunities and cultivated leads to consistently meeting sales goals and increasing business growth
- Educated clients on relevant policies and options and answered questions to remedy issues
- Effective liaison between customers and internal departments
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Cross-trained and provided back-up for customer service managers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Ambassador
Resorts World Manila
09.2014 - 09.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Suggested add-on services that would be helpful to customers and improve bottom line
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
Education
Certificate IV in Commercial Cookery -
Kingsford International Institute
08.2022
Diploma of Hospitality Management -
Kingsford International Institute
08.2022
Bachelor of Science | Hotel and Restaurant Management -
Far Eastern University
04.2014
Skills
- Kitchen skills
- Food preparation skills
- Creativity
- Attention to details skills
- High level of discipline
- Strong leadership and management skills
- Customer service specialist
- Banquets and catering
Timeline
Chef
Gate Gourmet
02.2023 - Current
Chef
Woolpack hotel | Laundy hotels
10.2021 - 08.2023
Store Manager
Spendless Shoes
08.2020 - 08.2021
Complex Customer Service Specialist
Telstra Corporation Ltd
04.2020 - 04.2023
Account Service Specialist
VXI Global Holdings
03.2016 - 07.2019
Service Ambassador
Resorts World Manila
09.2014 - 09.2015
Certificate IV in Commercial Cookery -
Kingsford International Institute
Diploma of Hospitality Management -
Kingsford International Institute
Bachelor of Science | Hotel and Restaurant Management -
Far Eastern University
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