Marylyn Goolagong
Hendra,Australia
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager Owner
Bossc Cafe
02.2022 - 10.2025
- Oversaw daily operations ensuring efficient service delivery and customer satisfaction.
- Developed and implemented training programs to enhance team performance and service standards.
- Led inventory management processes, optimizing stock levels to reduce waste and improve cost-efficiency.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue generation.
- Collaborated with suppliers to negotiate favorable terms, enhancing product quality and cost-effectiveness.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Manager
Taste Bar
02.2011 - 02.2022
- Led cross-functional teams to enhance operational efficiency and achieve strategic goals.
- Developed and implemented process improvements resulting in increased productivity across departments.
- Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify trends and inform decision-making for resource allocation.
- Established key performance indicators to measure success and drive accountability within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
Hog’s Breath Café – Nelson Bay, Cleveland, Byron Bay and Morayfield
01.2004 - 01.2010
- The management and overseeing of the entire restaurant including budgeting, profit and loss forecasting, recruitment, training, mentoring and supervision of all staff
- Staff rostering to ensure peak times are staffed appropriately
- End of day till reconciliations and banking
- Opening and closing of the restaurant
- Customer service and customer care
- Conflict and dispute resolution
- Stock ordering, stock control and stocktake as required
- Completion of weekly reporting to head office
- Ensure the restaurant complied with various state liquor licencing laws at all times
- Maintain compliance with occupational health and safety regulations
- Performance management of staff as required
- Ensure staff are aware of any new promotional activities
- Lead team meetings
- General bar, kitchen and floor work as required
Restaurant Manager
The Engine Room Restaurant, Galley Restaurant – Newcastle NSW
10.2003 - 01.2004
- The management and overseeing of the entire restaurant including budgeting, profit and loss forecasting, recruitment, training, mentoring and supervision of all staff
- Staff rostering to ensure peak times are staffed appropriately
- Customer service and customer care
- Conflict and dispute resolution
- Stock ordering, stock control and stocktake as required
- Ensure the restaurant complied with various state liquor licencing laws at all times
- Ensure wait staff were aware of daily specials and other menu items to allow them to advise guests on their choice of meal
- Offer advice on which wines best suit selected menu items
Café and Catering Manager
Essence Catering – Brisbane Qld
12.2002 - 09.2003
- The management and overseeing of the entire catering business including budgeting, profit and loss forecasting, recruitment, training, mentoring and supervision of all staff
- Staff rostering to ensure peak times are staffed appropriately
- Customer service and customer care
- Conflict and dispute resolution
- Stock ordering, stock control and stocktake as required
- Maintain compliance with occupational health and safety regulations
- Performance management of staff as required
Barista Shop Assistant / Food and Function Coordinator
Michel’s Patisserie, Belmont Golf Club – Newcastle NSW (Concurrently)
05.2002 - 08.2002
Head Waiter
Rendezvous on Darby – Newcastle NSW
10.2001 - 02.2002
Receptionist
OPSM – Warringah Mall NSW
04.2001 - 10.2001
Food and Beverage Attendant / Trainee Hospitality Manager / Owner Manager
Sutties Sidewalk Café, Active Pursuits, Elbarracho Mexican Cantina – Forster NSW (Concurrently)
06.1999 - 03.2001
Skills
- Over twenty five years experience within the hospitality industry in roles ranging from Senior Management to Floor Staff
- Demonstrated ability in the selection, training, mentoring and management of staff
- Thorough knowledge of the interpretation and actioning of complex budgets
- Proven ability in the meeting of complex and demanding key performance indicators
- Thorough knowledge of roster organisation around peak times ensuring an harmonious and enjoyable dining experience for patrons
- Ensures that I have a thorough knowledge of food and beverage for service enabling me to assist customers with their menu selections
- Elite barista skills
- Demonstrated ability in being able to work autonomously or with limited supervision
- Ability to converse with people from all walks of life and from differing cultural backgrounds
- Well developed conflict and dispute resolution skills
- Readily adapts to ever changing work environments
- Possesses excellent presentation and personal demeanor
- Thrives within a fast paced work environment
- Thorough knowledge of occupational health and safety regulations and how they are applied within the workplace
- Remains calm and approachable in pressure situations
- Excellent time management skills
- Computer literate with a wide range of inhouse computerised programs
Budget control
Decision-making
Multitasking Abilities
Safety procedures
Staff development
Customer service
Certification
- Certificate Two in Sport and Recreation (Administration)
- Responsible Service of Alcohol Certificate (Qld)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager Owner
Bossc Cafe
02.2022 - 10.2025
Manager
Taste Bar
02.2011 - 02.2022
General Manager
Hog’s Breath Café – Nelson Bay, Cleveland, Byron Bay and Morayfield
01.2004 - 01.2010
Restaurant Manager
The Engine Room Restaurant, Galley Restaurant – Newcastle NSW
10.2003 - 01.2004
Café and Catering Manager
Essence Catering – Brisbane Qld
12.2002 - 09.2003
Barista Shop Assistant / Food and Function Coordinator
Michel’s Patisserie, Belmont Golf Club – Newcastle NSW (Concurrently)
05.2002 - 08.2002
Head Waiter
Rendezvous on Darby – Newcastle NSW
10.2001 - 02.2002
Receptionist
OPSM – Warringah Mall NSW
04.2001 - 10.2001
Food and Beverage Attendant / Trainee Hospitality Manager / Owner Manager
Sutties Sidewalk Café, Active Pursuits, Elbarracho Mexican Cantina – Forster NSW (Concurrently)
06.1999 - 03.2001