Summary
Overview
Work History
Skills
Timeline
Generic
Maryn Gunawardene

Maryn Gunawardene

Melbourne,Australia

Summary

Summary

I am a senior project manager with Project Management Professional (PMP) and Prince2 Practitioner qualifications, which are earned and applied in my practice.· With 10+ years of project management mastery, I guarantee 100% project delivery success. I posses 5+ years of Finance/ ERP experience and 10+ years of Project Management experience. I am certified as a Prince2 Practitioner and Project Management Professional (PMP) from PMI Inc USA.

Overview

21
21
years of professional experience

Work History

Senior Project Manager

Platinum projects consultancy
04.2023 - Current
  • Delivery and go-live of Ambulance Victoria Intranet platform that uses the technology stack of Sharepoint365, Power platform, Azure Dev Ops, Viva Engage and Azure Data Factory
  • Stakeholder engagement and delivery of end user interface integrations and workflows
  • Vendor management, scope management, estimation, contract negotiation and budget forecasts for future enhancements
  • Engaged in procurement activities and vendor SOW process
  • Preparation of Steer Co reporting, project briefs, project plans and delivery dashboards
  • Facilitation of go-live readiness, deployment, hypercare, transition to support, contract variation and Managed service agreements with the vendor
  • Facilitated design, test, knowledge transfer and deployment workshops
  • Managed IT Security assessments, Penetration Testing, PIA (Privacy Impact Assessment and Performance testing of the delivery)
  • Established a Transition to Support (TTS) and BAU Support model for ongoing maintenance of the platform.

Senior Project Manager

Platinum Projects Consultancy
12.2022 - 04.2023
  • Successful Procurement, Initiation, Analysis and Design of Customer Engagement Platform (CEP)
  • Preparation of project briefs, RFT data requirement specification, vendor evaluation and engagement of vendor onboard
  • Production of project plan, stakeholder management plan, project charter, scope statement, kick offs and weekly project reporting to the executives
  • Facilitated SME workshops for the discovery and design of the data platform and integration points
  • Contribution to D365 CRM solution design by facilitating discussions with vendor, architects, data analysts and data scientists.

Senior Project Manager

Platinum Projects Consultancy
03.2022 - 12.2022
  • Successful Design, Build, Test and Deployment of FinOps system
  • The overall solution budget was estimated as 5.8M and the system was designed to a 200+ user group
  • Preparation of project delivery reports, resourcing plans, delivery schedules, change requests, deployment plans and vendor engagement plans
  • Facilitated Steer Co meetings, Risk (RAID) workshops, Sprint Planning, Showcases, Standups, User Training, Change Management and Go-live planning workshops
  • Contribution to D365 FinOps solution, data integrations including Westpac payment gateway integration delivery by introducing features to enhance end-user satisfaction, ease of data reconciliation and improve compliance.

Senior Project Manager

Platinum Projects Consultancy
03.2021 - 03.2022
  • Successful delivery of CRM - Finance system from project initiation which is the enablement platform of the government policy initiative
  • I have successfully delivered business case, requirements specification, supplier procurement (RFT), Agile Sprint planning, user acceptance testing, transition-to-operations through to Go-live within Agile framework
  • Facilitation of data validation and integration discussions with Service Victoria system, Procurement and configuration of Finance (purchase) modules
  • System was delivered within budget and agreed timeframe for 5000+ user base
  • Salesforce CRM and project management specific experience: Managed project initiation, procurement, Vendor Liaison, Go-live, Change Management and Transition-to-Operation stages
  • Facilitated Stand-ups, Sprint Planning, Retrospectives, Project Control Board meetings, Evaluation Panels and SME workshops
  • Facilitate design workshops for CRM platform, MuleSoft data integration, Data privacy and Data migration
  • Performed PIA (Privacy Impact Assessment) and Pen testing to ensure cyber security of data and to adhere to VPDSS (Victorian Data Privacy and Security Standards)
  • Produced RFT specifications, Recommendation papers, Project Board reports, Project Plan, Transition-to-Operation plans and Acceptance reports
  • Facilitated the establishment of operational process for support and maintenance.

Senior Project Manager

Platinum Projects Consultancy
03.2019 - 03.2021
  • Migrated the 20-year Finance, Procurement and assets management legacy systems into Oracle Cloud future-ready platform
  • Managed enterprise-wide stakeholders from all levels of organisation(s): executive management, business managers, subject matter experts, end users, Oracle vendors, Oracle Australia and non-Oracle integrating vendors, probity advisors, cyber security advisors, legal advisors, and auditors
  • Successfully facilitated Oracle Cloud based Finance System's blueprint, showcases and UAT workshops of a system that is an integrated system of Oracle ERP Cloud FinOps, MS Azure and Power BI, HCM and associated enterprise systems (Contract6, Smartgrants, Websites, Westpac Payment Gateway)
  • Successful executive user engagement, their approval and authorisation of Public Tender Contract by local government (councillors)
  • RFT pack, strategic procurement plan, ministerial exemption, evaluation criteria and evaluation panels were established by myself
  • Established a JIRA project portal for easy collaboration and to monitor delivery progress
  • Followed Agile methodology practices such as Kanban, stand-up, iteration planning, showcases and retrospectives
  • Developed and obtained approval on Project Management Plan, Council Report, Tender Report, Program Budget Plan, Enterprise Resource Plan, Project Org Structure, Project Governance Meeting protocol, Change Management Plan and Communication Plan
  • Coached and mentored a BA and a tester on Agile practices
  • Conducted a cyber security review to adhere to VPDSS standards of data privacy and security.

Project Manager

Country Fire Authority
Melbourne
01.2016 - 02.2019
  • Successfully delivered Initiation and Design phases of the MyCFA CRM and FinOps system
  • Successful data mapping and migration of SAP CRM data to new platform
  • Recommendations made for a future-proof stakeholder management portal to manage all engagements, practitioner services and service delivery
  • Delivered within a sprint-based model, which followed Agile methodology
  • Approx budget $3M, timeframe: 24 months, user base: 5,000.

Project Manager

Ambulance Victoria
Melbourne
01.2015 - 01.2016
  • Successfully delivered the design phase of Non-Emergency Patient Transport (NEPT) project
  • The proposed system was configured to utilise Sat/Nav and mobile technology
  • The detailed solution analysis and recommendations were delivered to enable informed decision making on the technological investment
  • Built successful relationships with business owner, sponsors, technical solution providers and internal IT team, to obtain their support and participation in design workshops
  • Successful delivery of Benefit Realisation Plan, Cost Benefit Analysis, Business Case and Proof of Concept.

Project Officer/ Business Analyst

Victorian Building Authority
Melbourne
04.2014 - 01.2015
  • Successfully recommended IT changes to VBA Reforms 2014 Program, which was driven by proposed legislative amendments to Victorian Building Act
  • The recommendations included upgrading of CRM to its latest version of MS Dynamics CRM/ FinOps/ERP based ‘Practitioner and Service Management' system (e-Toolbox)
  • 25% of operational costs were saved due to recommended ‘configuration-only' upgrade proposed by me in the Business Case
  • Upgraded the system with successful pool of suppliers, practitioners, advisors and clientele in the system
  • Successfully presented 'to-be' processes, which recommends end-to-end automation by adopting Nintex workflows
  • Successful reporting and relationship management with Reform Program Manager, Exec Sponsor and SMEs.

Project Manager

Jetstar Airways
Melbourne
09.2013 - 04.2014
  • Successful delivery of MS Dynamics CRM based Customer Service Management project
  • Liaised with multiple onshore/ offshore delivery and business teams (Singapore, Tokyo, Manilla and Chennai) in stakeholder management aspects of the project
  • Achieved at least 30% savings in project delivery costs due RAPID delivery model and resource optimisation techniques introduced by myself
  • Design, configuration and delivery of end-to-end case management module for Jetstar Customer Services was successfully delivered
  • Successfully liaised with CIO, Airline systems Manager, Data Services Manager and IT Infrastructure Manager in validating business expectation and gaining approvals
  • Approximately 50% core business functionality was delivered with a vanilla implementation of the product and it was successfully accepted by business users
  • Successful presentation of Business Case, Project Plan, Delivery Schedule to the Executives and consequent endorsements
  • Successful kick-off, discovery, configuration and test workshops.

Project Manager

Department of Education
Melbourne
10.2010 - 04.2013
  • I coordinated and reported on overall progress of all mini projects of IT infrastructure upgrade named Core Technology Upgrade program (CTU)
  • The objective was to update every IT platform with leading edge technology and industry standards, across whole department
  • Directly managed vendors, internal resources and team leads of work-packages: Windows, RSA security, SharePoint and CRM upgrade
  • Successfully managed a wide array of stakeholders ranging from Exec Director IT, Steer Co members, Sponsor, key business users, technical SMEs, end users and vendors
  • Engaged in resource recruitment, procurement, vendor evaluation and vendor liaison processes on behalf of Department of Education
  • Periodic reporting to Steer Co on project status, quality reviews and PMO audits
  • Facilitated UAT, Gap Fit Analysis and Post Implementation Reviews (PIR)
  • Successfully delivered migration, cutover, go-live, project transition, training and support phases
  • Time-crashing techniques were applied to deliver on time.

Project Manager

SGS Professional Pty Ltd
Melbourne
04.2008 - 11.2009
  • Delivered client management, business expectation management, onsite consultancy and solution delivery for Microsoft Gold Partner in SharePoint 2007, Dynamics CRM 4 and 3.0 projects.

Project Consultant

Virtusa Inc
USA
09.2005 - 04.2007
  • Provided Functional Requirements Specification and Solution services for US and UK based clients in Pega Business Process Management (BPM).

Project Consultant

Emirates Airlines
Dubai
08.2003 - 09.2005
  • Provided Business Analysis, UAT and stakeholder management services in Emirates Airline Sales Force Automation (Pivotal CRM) enhancement project.

Project Manager

Country Fire Authority
Melbourne
  • Budget $2M, timeframe: 18 months, pilot user base: 10,000 end users: 50,000
  • Gained trust and re-built relationships with resistant stakeholders, non-technical end-users, unions, suppliers and vendors
  • A proven Agile based delivery framework was introduced (blended project team, integrated delivery and resource schedule, financial status report, progress dashboard, roles & responsibilities matrix, communication plan, change plan, team collaboration site, traceability matrix and UAT test matrix)
  • Directly managed difficult stakeholders in development and testing vendor teams
  • Established a strong procurement process (RFQ) and renegotiated SLAs, Contract variations and quotations
  • Service agreements (SLA) and Operation Level Agreements (OLA) were maintained between multiple suppliers and consultants
  • Introduced detailed User Acceptance Test (UAT) plans and a rigorous testing approach
  • Operationalisation stage was successfully delivered with a 98% user adoption rate and a 95% user acceptance pass rate
  • Successful go-live and two (2) post go-live upgrade were delivered by me.

Project Manager

Country Fire Authority
Melbourne
  • Successful delivery of ITSM (IT Service Management) project entails legacy ITSM migration from Cherwell to ServiceNow
  • Received approval on the business case that addresses service provider registration, client registration, relationship tracking, client satisfaction surveys, service level agreements and asset maintenance
  • Presentations and workshops with sponsor, subject matter experts and technical teams
  • Successful approval on Functional specification, Scope and Project Delivery Plan, RFQ and Tender Report, Detailed market research and product evaluation (ServiceNow vs Cherwell) presented by me
  • Successful configuration and sandbox workshops with business users
  • Approx
  • Budget $500,000, timeframe: 8 months, user base: 150.

Project Manager

Department of Education
Melbourne
  • Successfully delivered the Automated Audit and Risks System (AARS) go-live
  • Prior to me taking over, the project was in a challenged situation
  • It had been on-hold and was labelled as 'technologically infeasible'
  • As per Executive Manager's direction, I re-initiated, assessed and salvaged the project, in order to deliver expected benefits back on the investment made
  • Followed a hands-on approach by working closely with vendor and technical teams to conduct a detailed feasibility assessment
  • Delivered AARS project within a tight timeframe, with its status ranging from ‘Closed', ‘Reopened' to ‘Delivered'
  • Resource optimisation methods were followed by utilising internal and vendor resources, to further reduce project overheads.

Skills

  • Scope and time management
  • Project scheduling
  • Vendor Liaison and procurement
  • Budget , contingency and forecasts
  • Risks and Conflict resolution
  • Stakeholder expectation Management
  • Technology agnostic delivery
  • Technical expertise - Microsoft D365 CRM, D365 FinOps, Microsoft Power Platform, ADF (Azure Data Factory), Oracle, TechnologyOne, Power BI, SAP
  • PM Tools - MS Project, Smartsheets, PMO360, PMBOK Azure DevOps (ADO), JIRA, SharePoint, Teams sites, Trello, Miro boards and Confluence

Timeline

Senior Project Manager

Platinum projects consultancy
04.2023 - Current

Senior Project Manager

Platinum Projects Consultancy
12.2022 - 04.2023

Senior Project Manager

Platinum Projects Consultancy
03.2022 - 12.2022

Senior Project Manager

Platinum Projects Consultancy
03.2021 - 03.2022

Senior Project Manager

Platinum Projects Consultancy
03.2019 - 03.2021

Project Manager

Country Fire Authority
01.2016 - 02.2019

Project Manager

Ambulance Victoria
01.2015 - 01.2016

Project Officer/ Business Analyst

Victorian Building Authority
04.2014 - 01.2015

Project Manager

Jetstar Airways
09.2013 - 04.2014

Project Manager

Department of Education
10.2010 - 04.2013

Project Manager

SGS Professional Pty Ltd
04.2008 - 11.2009

Project Consultant

Virtusa Inc
09.2005 - 04.2007

Project Consultant

Emirates Airlines
08.2003 - 09.2005

Project Manager

Country Fire Authority

Project Manager

Country Fire Authority

Project Manager

Department of Education

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Maryn Gunawardene