Mary Richelle Nantana-Matz
Adelaide,SA
Summary
Dynamic and detail-oriented professional with a proven track record at LBC, enhancing data processing efficiency and fostering team collaboration. Leveraged strong communication skills and data entry software proficiency to optimize operations and support cross-functional team success. Achieved significant improvements in data accuracy and workflow management, demonstrating adaptability and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Encoder/Account Coordinator
LBC
General Santos City, Philippines
02.2014 - 11.2016
- Maintained daily production logs of activities and completed work.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Boosted overall productivity by providing timely feedback on areas of improvement within the data encoding process.
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Collaborated with cross-functional teams to ensure seamless integration of encoded data into company databases.
- Facilitated open lines of communication between team members, fostering a collaborative environment that promoted high levels of efficiency and accuracy in data encoding tasks.
- Prepared source data for computer entry by compiling and sorting information.
- Provided administrative and clerical support to Type staff.
- Expedited project completion timelines through diligent focus and steadfast attention to detail in encoding tasks.
- Provided reliable support during periods of increased workload or staff absences, ensuring timely completion of critical assignments.
- Demonstrated versatility by adapting to evolving industry trends and advancements, incorporating new tools and techniques into daily workflows as necessary.
- Improved data processing efficiency by utilizing relevant software and tools for data entry tasks.
- Identified problems associated with database and worked with software providers to resolve issues.
- Continuously updated skillset through ongoing training sessions and professional development opportunities focused on advanced data entry techniques.
- Verified new system changes and upgrades by inputting new data and pulling extract reports for validation.
- Maintained database by entering new and updated Type information.
- Extracted information from database to compile reports for audit process.
- Contributed to process improvements by recommending updates and enhancements to existing encoding methodologies.
- Optimized file storage systems through effective categorization, labeling, and archiving of encoded documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained files, records, and chronologies of entry activities.
- Efficient and detail-oriented Encoder with Number years of experience in assessing and inputting data into Software. Accuracy driven when reviewing information before entering to identify errors or issues. Independent and organized in managing workload effectively to complete projects on time.
Sales Clerk
Ken Ice Cream Shop
General Santos City
01.2010 - 10.2013
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Processed payments and returns with accuracy and efficiency.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Opened and closed store by balancing cash registers and receipts.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
Education
Bachelor Of Arts In Psychology - Psychology
Notre Dame of Dadiangas University
General Santos City, Philippines 09.2011
High School -
Notre Dame of Lagao For Girls
General Santos City, Philippines 06.2007
Primary School -
Lagao Central Elementary School
General Santos City, Philippines 06.2003
Skills
- Organizational abilities
- Document Scanning
- Strong Communication Skills
- Fast Typing Speed
- Numeric Data Entry
- Spreadsheet Management
- Qualitative data analysis
- File Conversion Knowledge
- Research and Information Gathering
- Quality Control Procedures
- Accuracy and Attention to Detail
- Deadline-oriented
- Basic programming knowledge
- Confidentiality and Security
- Data Entry Software Proficiency
- Data Validation Techniques
- Manual data entry
- Barcode scanner operation
- Data integrity investigation
- Physical document scanning
- Station maintenance encoding
- Error report encoding
- Data Entry
- Document Management and Storage
- Records Management
- Meticulous attention to detail
- Attention to Detail
- Microsoft Office
- Word Processing
- Decision-Making
- Professional and mature
- Data Integrity
- Data Aggregation Processes
- File Management
- Database Management
- Workflow Management
- 10-Key Certification
- Maintains confidentiality
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Problem-solving abilities
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Data accuracy
- Relationship Building
- Computer Proficiency
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Professionalism
- Interpersonal Communication
- Workload Management
- Adaptability
- Professional Demeanor
- Problem-solving aptitude
Certification
- Certificate 3 Individual Support (Ageing)
- A Palliative Approach to Care
- Dysphagia & Swallowing
- Infection Control Training
- Basic Life Support
- Dementia Care
- Manual Handling
- Mental Health First Aid
- First Aid and CPR
- NDIS Clearances
- Guide to Medication management under NDIS
- Into to Activiof Daily Living (ADLs)
Languages
English
Full Professional
Tagalog
Native or Bilingual
Ilocano
Native or Bilingual
Visaya
Native or Bilingual
Ilonggo
Native or Bilingual
Timeline
Data Encoder/Account Coordinator
LBC
02.2014 - 11.2016
Sales Clerk
Ken Ice Cream Shop
01.2010 - 10.2013
Bachelor Of Arts In Psychology - Psychology
Notre Dame of Dadiangas University
High School -
Notre Dame of Lagao For Girls
Primary School -
Lagao Central Elementary School