Hi, I’m
MARY ROSE MODICA
Merrylands,NSW
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.
Overview
4
years of professional experience
Work History
Qantas Ground Services
Airside Officer & Warehouse Machine Operator
07.2022 - Current
Job overview
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Safely moved unit load devices and boxes using utility dolly, truck ramp, and tugs.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Perform wing walker duties (to alert push back driver of any danger.)
- Organizing and monitoring storage and distribution of goods for inbound or outbound flights and trucks.
- Operate loading and unloading conveyor mechanisms, and Freight transport.
- Used handheld scanners to efficiently track and freight throughout distribution network.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
EAGLE EYE TRAFFIC
Authorised Traffic Controller
08.2021 - 08.2022
Job overview
- Worked with foreman and/or supervisor to create and implement effective temporary traffic control schemes.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Manually directing on road and pedestrian flow.
- Communicated with team members using hand signals and radios.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assembled signs and cones to direct traffic through construction sites.
FULL FORCE GYM
Administrative Support
02.2019 - 06.2021
Job overview
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Directed guests and appointments to fitness consultants to increase membership enrolments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Checked members into gym by scanning badges.
- Maintained close contact with customers to provide updates on issues or service requests.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Referred unresolved customer issues to management for further investigation.
APEX ALLIANCE, TGF
Sales Representative (Charity)
08.2019 - 02.2020
Job overview
- Help understand cause of the organization.
- Handling customers and providing solutions to any complaints.
- Maintaining communication between managers and other team members
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge.
- Signing up customers for ongoing donations.
- Increased fundraising sales by leveraging effective communications and outreach strategies.
Abercrombie & Kent Australia
Cruise Logistics
11.2018 - 12.2019
Job overview
- Meeting and greeting passengers
- Directing and guiding the flow of pedestrians
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Managing and controlling crowds.
- Handling and processing credit / debit cards.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Responded to transportation questions and requests for information from children and parents.
- Provided customers with information on routes, timetables or concourses.
- Provided boarding assistance to elderly, sick or injured people.
Education
TAFEBlacktown, NSW
Certificate III from International Travel & Tourism
07.2018
Mitchell High SchoolBlacktown, NSW
High School Diploma
2017
Mitchell High SchoolBlacktown, NSW
Certificate I & II from VET Hospitality
2017
University Overview
- Class Rank 1st in Hospitality
Skills
- Hardworking, reliable and dedicated
- Can work under pressure and in unpredictable circumstances
- Cultural Awareness
- Practices conflict resolution – dealing with difficult customers
- Active Listening
- Organization and Time Management
Additional Information
White card
High Risk Work Licence (Forklift Trucks)
Authority to Drive Airside Category 2
Languages
Tagalog
Native or Bilingual
Timeline
Airside Officer & Warehouse Machine Operator
Qantas Ground Services
07.2022 - Current
Authorised Traffic Controller
EAGLE EYE TRAFFIC
08.2021 - 08.2022
Sales Representative (Charity)
APEX ALLIANCE, TGF
08.2019 - 02.2020
Administrative Support
FULL FORCE GYM
02.2019 - 06.2021
Cruise Logistics
Abercrombie & Kent Australia
11.2018 - 12.2019
TAFE
Certificate III from International Travel & Tourism
Mitchell High School
High School Diploma
Mitchell High School
Certificate I & II from VET Hospitality
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