Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Maryssa Schmitt

Halls Head,WA

Summary

Adept at leading teams and enhancing customer experiences, I excelled in roles at Secret Harbour Golf Links and other esteemed venues, mastering public relations and organizational skills. My tenure is marked by a proactive approach to conflict resolution and a track record of boosting beverage sales through expert knowledge and service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender Shift Manager

Secret Harbour Golf Links
Secret Harbour, WA
03.2024 - Current
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Developed extensive knowledge of beer, wine, spirits, cocktails, and other beverages to ensure accuracy when taking orders.

Bartender

RAC Monkey Mia
Monkey Mia, WA
09.2024 - 01.2025
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Developed good working relationships with fellow employees through effective communication.

Server/Bartender

Moxies
Mississauga, ON
10.2023 - 03.2024
  • Ensured optimal guest experience by seating guests, serving dishes, and removing dinnerware promptly and with a positive attitude.
  • Managed orders and accompanying financial transactions using a POS system.
  • Knowledgeably recommending menu items based on customer needs and preferences, including upselling on dishes and drinks.
  • Developed strong working relationships with customers and staff.
  • Handled cash drawer accurately throughout shift, including opening and closing out register each day.

Server/Bartender

Baton Rouge
Mississauga, ON
10.2023 - 03.2024
  • Worked as part of a team to ensure the highest quality dining experience for customers
  • Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
  • Resolved customer complaints in a courteous manner while maintaining professionalism at all times
  • Set dining tables according to type of event and service standards.

Lifeguard Supervisor

City of Mississauga
Mississauga, ON
09.2015 - 10.2022
  • Carefully observed people to monitor pool activities and member safety
  • Directed and oversaw maintenance records and incident reports
  • Operated, cleaned and maintained pool water filtrations and water intake and outlet systems
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature
  • Monitored patrons' behavior while ensuring a safe environment at all times
  • Utilized strong interpersonal skills to create positive relationships with guests and employees
  • Use of Microsoft Excel and Word for data entry and scheduling of staff members.

Server/Bartender

Earls Restuarant & Bar
Banff, AB
10.2021 - 09.2022
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Science in Sport And Leisure Management -

Brock University
ON
04-2020

Skills

  • Leadership qualities
  • Public Relations
  • Conflict Resolution
  • Customer Service
  • Time Management
  • Organizational Skills

Certification

  • CPR C & First Aid, 06/01/22
  • Class C WA Drivers License, 06/17/1
  • National Lifeguard Canada, 06/12/14
  • RSA, 03/03/24
  • Approved Managers Card, 01/02/2025

References

Tina Leaf - Secret Harbour Golf Links, Bar Manager 

0422-063-555

bistro@secretsgolf.com.au

Sue Maurice - Mississauga, Canada, Aquatics Supervisor 

647-688-1514

Rebecca T-Kingston - Moxies Bar And Restaurant, Assistant General Manager

(416) 671-0738 

argentia@moxiespcl.com

Timeline

Bartender

RAC Monkey Mia
09.2024 - 01.2025

Bartender Shift Manager

Secret Harbour Golf Links
03.2024 - Current

Server/Bartender

Moxies
10.2023 - 03.2024

Server/Bartender

Baton Rouge
10.2023 - 03.2024

Server/Bartender

Earls Restuarant & Bar
10.2021 - 09.2022

Lifeguard Supervisor

City of Mississauga
09.2015 - 10.2022

Bachelor of Science in Sport And Leisure Management -

Brock University

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Maryssa Schmitt