Maryum Arshad Khan
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Select & Save Grocers
Mirpur , AJK, Pakistan
03.2023 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored junior team members and managed employee relationships.
Customer Care Representative
Azad Mega Mart
Mirpur, AJK, Pakistan
07.2022 - 01.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
Education
Higher Secondary School Certificate
Board Intermediate & Secondary Education of
Mirpur, AJK, Pakistan05-2021
Secondary School Certificate
Board of Intermediate & Secondary Education
Mirpur, AJK, Pakistan05-2019
Skills
- Product Knowledge
- Information Security
- Report Generation
- Data Collection
- Data Entry
- Customer Service
- Multi-Task Management
- Complaint Handling
- Shipping and receiving understanding
Languages
English
Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
Certification
- Certificate of Appreciation from "Select & Save Grocers" in 2023
- Certificate of Appreciation from "Azad Mega Mart" in 2023
Affiliations
- Volunteer Work and Fundraising
- Travelling
- Marketing
- Sports
- Reading
- Social Media
References
References available upon request.
Timeline
Customer Service Representative
Select & Save Grocers
03.2023 - 04.2024
Customer Care Representative
Azad Mega Mart
07.2022 - 01.2023
Higher Secondary School Certificate
Board Intermediate & Secondary Education of
Secondary School Certificate
Board of Intermediate & Secondary Education
- Certificate of Appreciation from "Select & Save Grocers" in 2023
- Certificate of Appreciation from "Azad Mega Mart" in 2023
Similar Profiles
Faisal MushtaqFaisal Mushtaq
Butcher at Select and saveButcher at Select and save
JUNE ROSSJUNE ROSS
Administrator / Cash Office Manager at Blue Parkway Grocers Sun Fresh / Midtown GrocersAdministrator / Cash Office Manager at Blue Parkway Grocers Sun Fresh / Midtown Grocers
Irshaad GannieIrshaad Gannie
Merchandiser at Save Cash & Carry (Save Hyper)Merchandiser at Save Cash & Carry (Save Hyper)